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Voice Engineering Manager

San Ramon, CA, USA | Leading Technology Company

  • Industry:
    Computer Software / Computer Games
  • Position Type:
    Full-Time
  • Functions:
    IT / Information Technology
  • Experience:
    10-12 years
Job Description:
53 people have viewed this job

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

 

We are looking for an experienced voice engineering manager to join our growing team. In this position, you will play a key role in the overall success of our organization by planning, managing, and monitoring engineering functions. You will be responsible for overseeing the various voice integrations engineering projects, processes, budgets, and timelines and making any necessary adjustments in order to ensure successful completion.


Responsibilities:

Manage the Five9 voice integrations platform, keeping up with industry trends and guide product development towards highly scalable, high performing and robust software integrations solution

Lead the development and QA teams in US and Russia, for assured timely and quality delivery of Five9 voice integrations platform ensuring company's success

Hiring and mentoring the development team to establish sound design principles, implementation and release practices

Overseeing product strategy, architectural oversight, process definition, project management, and product releases to meet company’s customer commitment.

Continually improve existing product’s quality, performance, scalability and stability release after release

Serve as the engineering leader and technical expert in voice

Propose and oversee budgets and timelines for engineering projects

Check and confirm the accuracy of the work performed and the methods used by engineering staff

Monitor and determine various staffing and training needs

Hire, train, and supervise engineering staff members

Spearhead various research and development initiatives to identify opportunities for new projects and improved processes

Communicate and collaborate with other managers, suppliers, and contractors

Prepare and deliver various engineering related presentations

Requirements:

Minimum of a bachelor’s degree in engineering

Master’s degree in engineering management or business administration preferred

Managed a team of 8+ people

5+ years of voice engineering experience; management experience preferred

10+ years of voice experience with a deep domain knowledge in soft switches, contact centers technologies and tools

5+ years of C language experience

Analytical and mathematical mind, capable of evaluating and solving various complex problems

Leadership skills necessary to manage and develop a team

Organizational competencies and project management skills to keep projects, processes, and the entire engineering team on track

Interpersonal communication skills with expertise in distilling complicated topics to a broader audience

Ability to work individually or as part of a team


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