VP/ AVP, Core Banking - Level 2 Production Support Manager, Group Consumer Banking and Big Data
Singapore, Singapore | DBS Bank
Industry:Banking / Investment Banking
Functions:Financial Services Professional
IT / Information Technology
Job Description:65 people have viewed this job
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
To manage the Production support team and the process to restore normal service operation as quickly as possible to minimize the impact to business operations.
To build and own operational excellence
Owning the production issues and provide resolution with-in agreed SLA and with user satisfaction.
Manage all major incidents and resolve/recover the system without/with less impact to the business
Producing batch and incidents trending and measuring systems performance against KPIs
Overcoming any functional limitations and providing the most fit for purpose solutions.
Ensure strong, clear and effective communication across all release stakeholders
Facilitate / Drive recovery calls for major incidents and coordinate with multiple teams to drive the resolution.
Responsible to communicate on major incidents and provide regular update to the stakeholders
Ensure Preventive and detective measures of the applications are identified and implemented.
Automation of manual activities / processes for Production teams. (Automation experience required)
Identifies persistent or recurring problems and recommends creative solutions
Great People skills to build and manage performing team
Strong communications skills
Understands and works well within global team, ensures proper handoff of incidents and details
Ensure incidents are escalated and facilitated to enable efficient and timely service restorations
Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
Build and practice DevOps practices
Minimum 11 - 18 years of experience and out of which minimum 5+ years of Production Management experience preferably in Banking industry
Managed Finacle 10.x/11.x and multi-countries production environment
Good level of command over production Infra; performance monitoring and reporting tools
Performing at the highest level of in competencies like:
In depth experience with interacting with business
Ability to work with stakeholders to stretch his/her role in depth/width
Well versed with latest Finacle and technology trends
Experience in running automation and service improvements experience