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VP/ AVP, Core Banking - Level 2 Production Support Manager, Group Consumer Banking and Big Data

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    IT / Information Technology
  • Experience:
    10-12 years
    12-15 years
    15-20 years
Job Description:
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Accountabilities

To manage the Production support team and the process to restore normal service operation as quickly as possible to minimize the impact to business operations.

To build and own operational excellence

Owning the production issues and provide resolution with-in agreed SLA and with user satisfaction. 

Manage all major incidents and resolve/recover the system without/with less impact to the business

Producing batch and incidents trending and measuring systems performance against KPIs

Overcoming any functional limitations and providing the most fit for purpose solutions.

Ensure strong, clear and effective communication across all release stakeholders


Facilitate / Drive recovery calls for major incidents and coordinate with multiple teams to drive the resolution.

Responsible to communicate on major incidents and provide regular update to the stakeholders

Ensure Preventive and detective measures of the applications are identified and implemented.

Automation of manual activities / processes for Production teams. (Automation experience required)

Identifies persistent or recurring problems and recommends creative solutions 

Great People skills to build and manage performing team

Strong communications skills

Understands and works well within global team, ensures proper handoff of incidents and details

Ensure incidents are escalated and facilitated to enable efficient and timely service restorations 

Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.

Build and practice DevOps practices


Minimum 11 - 18 years of experience and out of which minimum 5+ years of Production Management experience preferably in Banking industry

Managed Finacle 10.x/11.x and multi-countries production environment

Good level of command over production Infra; performance monitoring and reporting tools

Performing at the highest level of in competencies like:

Achieving Excellence

People Management

Solution Driven




In depth experience with interacting with business

Ability to work with stakeholders to stretch his/her role in depth/width

Well versed with latest Finacle and technology trends

Experience in running automation and service improvements experience

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