VP / AVP, Digital Product Manager, Regional Digital Bank, Consumer Banking Group
Singapore, Singapore | DBS Bank
Industry:Banking / Investment Banking
Functions:Financial Services Professional
Job Description:103 people have viewed this job
As part of the regional Digital Product Team of the World’s Best Digital Bank you will help DBS to launch new products and product enhancements to improve customer journeys on the app & web to drive revenue for the bank.
This is a great role to work with multiple cross-functional teams across the bank to continuously delight our customers by giving them the best digital experience.
End to end ownership of the entire life cycle of product features and enhancements from business and strategic value to cost vs. benefit analysis to design and development to post launch monitoring of impact.
Ensure that products launched meet the key revenue targets and make enhancements to achieve them.
Fully own the customer experience and issues and ensure high customer ratings for digibank across app & web.
Create a high benchmark for product quality within the organization and inspire all teams to continuously develop best-in-class customer experience
Drive product innovation & radical thinking to help exceed customer expectations of a ‘digital bank’.
Drive building and launching of product features and enhancements by working with business owners, designers, developers and testers across geographies.
Track and monitor impact of new features and/or changes in customer journeys & use that data to continuously improve conversions.
Be the voice of the customer in the team to drive superior customer experience. Essentially, build features which customers love.
Be the voice of the product and drive product driven thinking across the organization
Improve structure and ways of working to ensure we continue to deliver quality features with minimum defects and in least amount of time.
Identify opportunities via product for increasing revenues, reducing costs
5-7 years of experience in building, launching or managing digital consumer products
Demonstrated ability to pitch and present new product ideas and/or change in product strategy to senior management
Experience guiding and executing cross-functional initiatives to completion, while remaining hands-on.
Proven experience in a regional role, managing multiple stakeholders and teams
Strong communication and interpersonal skills
Passionate about customer experience and product quality
Makes data driven decisions & and has strategic thinking skills
Effective in driving and building consensus internally and externally
Self-starter with a high energy level, and entrepreneurial mindset
Have the ability to collaborate across multiple stakeholders and teams
Understands both business & technology
Undergraduate or Graduate degree in Computer Science, Engineering, Statistics or Business
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