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VP / AVP, IT Outsourcing Service Delivery Manager, Investment & Trading Technology, Technology & Ops

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    IT / Information Technology
  • Experience:
    7-10 years
Job Description:
87 people have viewed this job

The Risk and Vendor Management team is looking for an experienced IT Outsourcing Service Delivery Manager to manage outsourcing arrangements for AWS outsourcing. The SDM is the subject matter expert of outsourcing processes and will be responsible to ensure adherence to processes.

Provide operational expertise and strategic leadership, support, guidance and training to teams on all aspects of outsourced work

Ensure alignment of teams to the related outsourcing strategies

Drive outsourcing activities by interfacing with operational teams, support groups and service providers for successful selection, contracting and execution of outsourced studies while ensuring compliance with regulatory standards, ethical practices, BMS outsourcing and procurement policies and procedures

Support implementation and management of outsourcing.

Vendor negotiation and maintenance of contracts.

Measuring performance of service providers.

Tracking budgets, savings, metrics and audit status.

Perform site visits (SG and other countries).

Adhere to the governance processes and produce timely deliverables.


At least 8 years of IT experience in vendor management, IT support, IT implementation, risk management, and outsourcing management

Bachelor’s Degree in Computer Science, Information Technology, related discipline or equivalent experience.

Strong knowledge in AWS cloud.

Strong contract negotiation skills.

Excellent project management skills.

Meticulous planner with attention to details.

Previous experience in a leadership role with direct reports and people management responsibilities

Communication skills: strong presentation/ communication / facilitation skills (oral and written).

Understand business workflow cross functions and ability to understand impact of incidents on system or business.

Decisive leadership and the ability to exercise excellent judgment and decision-making skills in the heat of the moment.

Ability to drive vendor performance according to DBS Bank’s standards and business needs

ITIL certified

Familiarity with MAS TRM requirements and controls


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