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VP / AVP, People Transformation, Strategy & Planning Management Office, Technology and Operations

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    General Management
    IT / Information Technology
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Key Competencies

Leadership & Execution: Driven, strategically focused, and organized with strong attention to detail. Able to influence at the senior level and delivering results through others. Defines strategic direction; gets people and resources aligned and committed to deliver business results; champions people excellence and PRIDE Values.

Customer Focus– Develops strategic alliances / partnerships with key customers & stakeholders to achieve long term business results. Establishes strategies & delivers end-to-end solutions that add value.

Performance, Drive & Quality– Establishes culture for sustained success, continuously sets & demonstrates high standards. Initiate actions and makes decisions. Able to work independently and deliver to tight datelines in a fast-paced environment. Excellent written and verbal presentation skills.

Change & Innovation– Fosters an environment where others embrace change and adapt rapidly to changing requirements. Drives innovation by recognizing and rewarding creativity. Sets tone that it is all right to experiments on learning across the region.

Teamwork, Risk Awareness & Control– Inspires others to move in a common direction by articulating an attractive and desirable future state. Builds a culture of risk management, ensuring sound framework of risk guidelines & contingency plans.

Subject expertise in the area of focus for DBS: Technology skills, Data skills, Human centre design, UX, leadership, coaching skills

Ability to think innovatively and out of the box for channels and methods of learning. Ability to scan best practises from top organizations and bring them into DBS.

Key Accountabilities

Engage key stakeholders across the region to further and drive the learning agenda set out by the T&O Learning Council

Ensure alignment between Learning Outcomes and T&O scorecard objectives

Partner with HR and T&O colleagues to drive learning projects and initiatives, with continuous experimentation and innovation

Provide regular deep dive analyses; drive actionable insights to enhance learning experience for employees

Manage vendor relationships, contract developers and designers as well as learning and development consultants engaged in support of learning and development objectives

Synthesize external research with internal perspectives for L&D best practice and opportunity identification

Assist COO team in building L&D toolkits and frameworks



Enhance an employee’s journey in developing knowledge / skills, and seamlessly transiting into aspired roles with the bank, via joyful learning experiences

Continuously improve and facilitate a vibrant learning community within T&O, to ensure its sustainability and relevance

Alignment and Stakeholder Management

Ensure T&O learning agenda and curricula is aligned to bank’s goals, and employees able to meet learning KPIs

Build partnerships with the Country and Regional teams, including HR/L&D partners, and Learning Council members

Measure outcomes from future skilling and learning and link them to business objectives

Change Management and Transformation

Address the engagement & performance needs with relevant and innovative L&D solutions

Research and implement innovative learning tools, frameworks and technologies, delivered across multiple devices and platforms (mobile/social) – to address the changing needs of business

Design and build programs from scratch, deliver and facilitate programs and support culture of Peer to Peer learning


Demonstrate DBS PRIDE values – Purpose-driven, Relationship-led, Innovative, Decisive – all delivered with Everything fun


At least 10-12 years experience in related domains (including talent development) in Banks and Consulting companies

Experience in FinTech organizations or the likes of Google, Apple, Facebook, Amazon, is highly advantageous

Familiar with learning technologies, delivery options; experience with digital / e-learning / virtual learning is highly advantageous

A recognized Degree in Business Management or Human Resources (with emphasis on training and development, organizational development, education psychology, or closely related field) is highly advantageous

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