VP / AVP, Production Support Lead (Trade Applications), Institutional Banking Group Technology
Singapore, Singapore | DBS Bank
Industry:Banking / Investment Banking
Functions:Financial Services Professional
IT / Information Technology
Job Description:69 people have viewed this job
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
The Production Support Lead is responsible for leading a team of support engineers to providing day to day support of various applications in the Trade space. These applications use various technology platforms and include both custom developed and packaged software solutions. The production support lead will be required to work both independently and with our Application Development, Operations, Business Partners and some external vendors.
Responsible for leading production support teams, event monitoring, incident triage, issue communication and application support coordination
Responsible for maintaining application availability, stability and reliability and enriching customer experience in the production environment by collaborating across various technical teams
Utilizing strong analytical and problem-solving skills for troubleshooting system issues and providing recommendations for most efficient and cost effective solution
Ensuring documenting of standard operating procedures with attention to detail
Must take ownership, reliability and have a sense of urgency when addressing production issues
Periodic off hours support may be required
Manage production deployments on weekends and should work with his team to ensure support for the applications
Participate and own investigation and resolution of complex problems related to supported technologies
Taking leadership in owning issue resolution and driving them to completion.
Ensuring that incident and problem management processes and procedures are followed and adhered to standards.
Monitor the application performance and provide technical support as required
Posses good domain knowledge on Trade & Trade financing
Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion
Experience in leading & supporting large-scale production systems
Knowledge in application development and IT processes such as SDLC, ITIL, Iterative and, Agile a plus
Very clear communication skills both written and oral
Able to drive/recommend solutions to extended technology teams.
Self-starter with excellent crisis management skills.
Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
Strong technical knowledge of AIX, Web Sphere, Oracle, MQ, SQL, Shell scripting
Knowledge of JBOSS, MariaDB & KAFKA will be an advantage