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VP, Business Controls

Plano, TX, USA | PennyMac Loan Services, LLC

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Accounting / Control
  • Experience:
    7-10 years
Job Description:
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Responsible for all change management, training and development functions within the division. Functions include but are not limited to coordinating with corporate compliance and credit policy to determine if investor or regulatory changes impact either the PCG or Retail process, implementing impactful changes, supervising the update of policies and procedure as a result of change, ensuring associate readiness for change events by developing and delivering training material.

Responsible for the change management process within the division, which includes determining if events are in or out of scope, ensuring all appropriate policies and procedures are updated and developing/delivering appropriate training material

Acts as the liaison between the division and corporate compliance/credit policy to determine which agency and/or regulatory change events are impactful to the division and determines appropriate actions

Acts as the liaison between the division and Legal in an effort to incorporate and understand the legal risks relevant to the change management process

Delivers change management reporting to the compliance committee, as required

Manages all training and development functions for the division, which includes content management and logistics and training delivery

Coordinates with HR to maintain training records utilizing the learning management system

Handles logistics for training activities including venues and equipment

Creates and manages timelines and work plans for training events

Creates and organizes training materials including participant binders and handouts, etc.

Manages and updates electronic curriculum library as new trainings are created or old ones are updated or discontinued

Facilitates courses as required

Implements and manages the division’s associate development program.

Perform other related duties as required and assigned 

Demonstrate behaviors which are aligned with the organization’s desired culture and values

Preferred Qualifications

Skills & Abilities:

Leadership and management ability

Management reporting

Requirements gathering and analysis

Technical writing

Process improvement and management

Managing Processes

Dealing with complexity and problem solving

Must be highly proficient in Excel and Word

Must be a team player with strong attention to detail and able to work independently

Proven track record at delivering timely and accurate information in a fast paced environment

Excellent critical thinking, problem solving, mathematical, and sound judgment skills

Strong business acumen and ability to interface with executive management

4 Year college degree (Bachelor) or equivalent work experience

Minimum Years of Experience 7+ Years

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