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VP, Business Controls

Plano, TX, USA | PennyMac Loan Services, LLC

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Accounting / Control
  • Experience:
    7-10 years
Job Description:
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Responsible for all change management, training and development functions within the division. Functions include but are not limited to coordinating with corporate compliance and credit policy to determine if investor or regulatory changes impact either the PCG or Retail process, implementing impactful changes, supervising the update of policies and procedure as a result of change, ensuring associate readiness for change events by developing and delivering training material.


Responsible for the change management process within the division, which includes determining if events are in or out of scope, ensuring all appropriate policies and procedures are updated and developing/delivering appropriate training material


Acts as the liaison between the division and corporate compliance/credit policy to determine which agency and/or regulatory change events are impactful to the division and determines appropriate actions


Acts as the liaison between the division and Legal in an effort to incorporate and understand the legal risks relevant to the change management process


Delivers change management reporting to the compliance committee, as required


Manages all training and development functions for the division, which includes content management and logistics and training delivery


Coordinates with HR to maintain training records utilizing the learning management system


Handles logistics for training activities including venues and equipment


Creates and manages timelines and work plans for training events


Creates and organizes training materials including participant binders and handouts, etc.


Manages and updates electronic curriculum library as new trainings are created or old ones are updated or discontinued


Facilitates courses as required


Implements and manages the division’s associate development program.


Perform other related duties as required and assigned 


Demonstrate behaviors which are aligned with the organization’s desired culture and values


Preferred Qualifications


Skills & Abilities:


Leadership and management ability


Management reporting


Requirements gathering and analysis


Technical writing


Process improvement and management


Managing Processes


Dealing with complexity and problem solving


Must be highly proficient in Excel and Word


Must be a team player with strong attention to detail and able to work independently


Proven track record at delivering timely and accurate information in a fast paced environment


Excellent critical thinking, problem solving, mathematical, and sound judgment skills


Strong business acumen and ability to interface with executive management


4 Year college degree (Bachelor) or equivalent work experience


Minimum Years of Experience 7+ Years


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