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VP, Business Executive - Global Head of Change Delivery

Durham, NC, USA | FIS Global

  • Industry:
    Computer Software / Computer Games
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Human Resources
  • Experience:
    15-20 years
Job Description:
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This role is to lead the Change Delivery team within the FIS Post-Trade Services (PTS), Managed Service Platform Change (MSPC) organisation. It is a globally distributed team of over 40 experienced project managers and business analysts who deliver change to PTS managed services customers in partnership with other teams within PTS. There will always be many active projects varying in size from small ones measured in days of work delivering enhancements to existing platforms to large projects implementing strategic platforms. This is a customer facing role and will require significant interaction with senior people at the biggest PTS clients.


The individual will partner with the other members of the MSPC leadership team, and with senior leader of other PTS business functions to drive the development of a rigorously planned program of change that aligns to the strategic direction for the business in meeting its commercial targets and objectives.The individual will own the development of the Change Delivery organization and leadership team to drive a culture of change management excellence in PTS. This position has a significant part to play in the growth of the PTS business through robust planning and exemplary execution of a large-scale transformation agenda. A demonstrable track-record of this is critical.


Candidates must also demonstrate an ability and a track record in establishing the right culture, team, skills and tools to enable the Change Delivery organization to deliver to a complex multi-faceted change agenda.


Primary Responsibilities:


Day to Day Change Delivery leadership: Manage and oversee the day-to-day change delivery activities across the global MSPC locations. Develop the appropriate resourcing plans for the function in line with the business goals and objectives. Enforce best practice and consistent project delivery with appropriate risk management in line with contractual commitments and goals.

Change Management Excellence: Implement practical standard project lifecycle, methodology, governance and PMO structures to be used universally on MSPC change. Develop and deliver appropriate management information to manage business change and contractual commitments

Risk Management Framework: Ensure appropriate risk management practices are implemented globally and consistently in the Change Delivery function. Drive best practices across business areas and regions to ensure consistency and adherence to policies and procedures in support of change activities. Ensure legal and compliance risks are appropriately managed in the Change Delivery function

People Management: Develop an appropriately experienced management team in every region. Deliver a strategy for talent sourcing in each location (Graduate, Experienced Hire, Vendor sourced). Develop retention strategies for Change Delivery. Ensure appropriate training plans are in place for the business unit to manage risk and deliver change and project management appropriately. Set well-defined, measurable objectives for team members and continuously evaluate performance against objectives.

Customer Relationship Management: Manage senior level client relationships as a trusted advisor on their change. Be able to discuss “big picture” medium term initiatives and the details of currently active projects. Be comfortable in the “big picture” and in the detail

This position will be based in London, Raleigh, North Carolina, Jersey City or New Jersey and will report to the head of the Managed Service Platform Change group, who is based in London.


Job Description


Manage a portfolio of projects to successful delivery

Ensure strong and effective governance is established across all projects both within PTS and with the customer

Ensure projects are initiated, managed and closed following good project management practices, including;

Review and approve project plans, estimates and budget requirements

Drive proactive management and resolution/mitigation of issues and risks

Actively manage dependencies with other work

Lead resource forecast generation and discussions with an aim to optimize usage of resources across projects

Drive post-implementation benefits realization

Represent PTS on project steering committees, both internal and external, facing off against project sponsors. Ensure timely, accurate and effective communication with project teams, clients, senior management and other stakeholders in these forums and throughout the engagement.

Reinforce the use of project management standards, including a standardized methodology, processes and tools for effective project management

Manage project policies, procedures, templates and other shared documentation

Monitor compliance with project management standards, policies and procedures

Coach, mentor and train junior project managers in how to increase their effectiveness

What you bring:


Overall 15+ years relevant experience

10+ years’ experience on Financial Services Program Delivery

Bachelor’s Degree

Experience and proven delivery track record of working as a global Program Manager in a fast-paced, multi-project environment with senior management face-offs and responsibility for resource management and project financials

Strong commercial acumen and demonstrable ability to manage a specialist business unit to commercially driven objectives

Ability to design and deliver an appropriate project management framework for delivery of a unique multi-faceted change program

Knowledge of program/project management methodologies with in-depth knowledge of at least one methodology

Demonstrable ability to build, manage & retain strong Change Delivery teams on a global basis

Outstanding communication skills in a variety of written and verbal formats to different levels of seniority internally; external individuals, organisations and agencies.

Strong client presentation skills

Fostering an open environment with constructive problem-solving and proactive issue and risk management

In depth functional understanding of exchange traded derivatives and cleared OTC derivatives business processes and trade flows

Experience of working with technology platforms used in derivatives middle and back office processing

Self-motivated and highly driven individual


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