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VP - Client Management

Louisville, KY, USA | Wylei

  • Industry:
    Internet / Online Media
  • Position Type:
  • Functions:
    Business Development
  • Experience:
    10-12 years
Job Description:
91 people have viewed this job

Wiley Education Services uniquely understands the process of designing and implementing innovative learning experiences and comprehensive solutions that address today’s higher education challenges. We provide education solutions, including online program management services for higher education institutions and course management tools for instructors and students. Through trusted collaborative relationships, Wiley Education Services also provides innovative content, technology, services, and insights that support its education partners to achieve improved institutional performance and learners to achieve their goals.


The VP of Client Management is on the leadership team reporting directly to the President of Wiley Education Services.


Manages over 25 individuals on the client management team

Responsible for talent planning and employee development within assigned partnership accounts

Managing and administering all contractual terms related to assigned partnership accounts; Serves as the lead point of contact for renewing agreements

Writing and conducting opportunity assessments and evaluating new/existing program opportunities

Assessing business feasibility to determine partnership opportunities that will benefit both the institution and Wiley

Managing the implementation of partnership programs with the University to drive enrollments and revenue throughout the program’s life

Managing the day-to-day delivery of enrollment/sales forecasts; course development; marketing, student retention and student services

Reporting key business indicators weekly and monthly to the Wiley management team.

Developing and maintaining technical and project documentation

Performing ongoing business analysis in support of recruiting, account growth, student attrition and retention and curriculum development


Bachelor’s degree and 10+ years of management experience in education, marketing or a sales related field. Master’s degree preferred

Experience managing executive level relationships (i.e. University President, Provost, VP Finance, Dean, etc.)

Manage initiatives through business units not directly reporting to Partnership Director

Ability to collaborate effectively on large scale projects with staff at all levels in a University or corporate setting

Ability to build trust both internally and externally

Experience supporting the development of annual strategic plans

Excellent analysis, business planning/budgeting and general business management skills

Strong attention to detail and proven project management experience with a history of delivering on schedule and within budget

The ability to thrive in a rapidly growing and changing company that requires high levels of flexibility and versatility

Creative, entrepreneurial spirit

Ability to travel up to 40%

Must be authorized to work within the United States.

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