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VP Client Services

N/A, FL, USA | Sedgwick

  • Industry:
    Insurance - General
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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PRIMARY PURPOSE: To be responsible for the administrative, managerial and client relationships associated with Program Management within the assigned region.


Ensures contract compliance within an assigned region.

Responsible for financials including accounts receivable, invoicing and pricing support within an assigned region.

Responsible for client knowledge including threatened status and relationship with the company within an assigned region.

Ensures renewal process is handled timely; negotiates and supports new contracts within an assigned region.

Ensures compliance with corporate guidelines.

Responsible for business planning and budgeting within an assigned region.

Plans for staffing needs including succession, bench-strength, and new business within an assigned region.

Supports client relationships, builds executive relationships, and supports internal relationships.

Supports business development.


Performs other duties as assigned.

Supports the organization's quality program(s).

Travels as required.


Education & Licensing

Baccalaureate degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advance degree with professional designation (i.e. CPCU, AIC, ARM) preferred.


Ten (10) years related experience or equivalent combination of experience and education required to include three (3) years Area Account Executive experience on national accounts and five (5) years claims/supervisory experience.

Skills & Knowledge

In-depth understanding of workers compensation, liability and disability

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Leadership/management/motivational skills

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation and facilitation skills

Ability to work in a team environment

Ability to meet or exceed Performance Competencies


When applicable and appropriate, consideration will be given to reasonable accommodations. 

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical: Computer keyboarding, travel as required

Auditory/Visual: Hearing, vision and talking

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

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