To lead and manage Customer Enablement and Customer Onboarding Team for Big Data Platform

To provide customers with required support and guidance to facilitate customer projects success

Organize training for customers, build knowledge base with relevant customer related documentation

To build and manage customer community with different internal media and communication channels 

To lead and manage delivery of various projects for customer experience and platform improvements

Manage risks and escalation encountered during project implementation and drive towards resolution.

Complete project delivery as per agreed schedule, cost and resources.

Responsibilities

Plan and manage end-to-end delivery of projects.

Work with various teams to define project scope, solution delivery and implementation plans.

Risk and Issue Management - Identify, mitigate and escalate project risks and issues.

Manage project financials including business case, budgeting and forecasting.

Engage and manage key stakeholders as well as communicate regular updates and project progress.

The role is expected to manage multiple projects in parallel.

Build the customer enablement team and organize customer enablement team work 

Requirements 

At least 8 years IT experience with at least 5 years in a project manager or product owner capacity, preferably gained in IT banking environment or a system integrator environment

Experience in managing and delivering projects in Agile methodology

Experience in organizing and managing customer enablement and support services 

Good leadership skills in working with application teams, vendors, partners and customers

Pro-active, independent, resourceful and able to work in a team and organize the team

Strong attention to detail and process oriented

Customer-oriented and supportive attitude 

Result-oriented and problem-solving attitude 

Experience of effective project execution in complex enterprise environment

Present facts and recommendations effectively in oral and written form

Possess excellent verbal and written communication skills.

Expertise and experience in Big Data, Data Science, AI and Cloud is required

Desired

Be able to multi-task and handle challenges in a dynamic and fast changing environment

Excellent communication skills and the positive personality focused on customer needs

Ability to build and develop mutually trustful relationships with users and stakeholders