VP, Customer Enablement Lead (Big Data), Group Consumer Banking and Big Data Analytics Technology
Singapore, Singapore | Nationally Chartered Bank
Industry:Banking / Investment Banking
Functions:Financial Services Professional
IT / Information Technology
Job Description:55 people have viewed this job
To lead and manage Customer Enablement and Customer Onboarding Team for Big Data Platform
To provide customers with required support and guidance to facilitate customer projects success
Organize training for customers, build knowledge base with relevant customer related documentation
To build and manage customer community with different internal media and communication channels
To lead and manage delivery of various projects for customer experience and platform improvements
Manage risks and escalation encountered during project implementation and drive towards resolution.
Complete project delivery as per agreed schedule, cost and resources.
Plan and manage end-to-end delivery of projects.
Work with various teams to define project scope, solution delivery and implementation plans.
Risk and Issue Management - Identify, mitigate and escalate project risks and issues.
Manage project financials including business case, budgeting and forecasting.
Engage and manage key stakeholders as well as communicate regular updates and project progress.
The role is expected to manage multiple projects in parallel.
Build the customer enablement team and organize customer enablement team work
At least 8 years IT experience with at least 5 years in a project manager or product owner capacity, preferably gained in IT banking environment or a system integrator environment
Experience in managing and delivering projects in Agile methodology
Experience in organizing and managing customer enablement and support services
Good leadership skills in working with application teams, vendors, partners and customers
Pro-active, independent, resourceful and able to work in a team and organize the team
Strong attention to detail and process oriented
Customer-oriented and supportive attitude
Result-oriented and problem-solving attitude
Experience of effective project execution in complex enterprise environment
Present facts and recommendations effectively in oral and written form
Possess excellent verbal and written communication skills.
Expertise and experience in Big Data, Data Science, AI and Cloud is required
Be able to multi-task and handle challenges in a dynamic and fast changing environment
Excellent communication skills and the positive personality focused on customer needs
Ability to build and develop mutually trustful relationships with users and stakeholders