VP, Customer Operations
Bellevue, WA, USA | Ericsson
Industry:Telecommunications & Wireless
Customer Experience & Support
Job Description:115 people have viewed this job
As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.
Our Exciting Opportunity
The VP of Customer Operations role will lead all national services execution programs and deliver superior operational performance to our customer across each Region, with high responsibility in forging positive relationships with the Customer Unit (CU) Regional Vice Presidents.
• Consolidate and drive requirements on performance and cost improvement plans towards service delivery functions
• Ensure Networks Operations and Services Sales financial and CRM health and accuracy are second to none
• Lead a small team of Customer Operations Directors
• Provide Operations support for post sales – costing, scope questions coming from regions, supporting internal reporting for MBRs, Regional Governance, and leading National Governance Calls, definition of Dashboards, generation of information and validation
• Serve as National Customer Fulfillment Responsible (CFR) for any new opportunities Pre-Sales support for selected opportunities of National scope or not Regionally lead due to size/scope
• Manage NPI/FOA, and all National rollout programs
• Be responsible for Material forecast, inventory levels and obsolete material reduction
To be successful in the role you must have
• 7+ years of experience in leadership roles
• Previous experience exceeding customer expectations through effective management of large-scale build & services engagements
• The ability to navigate fast paced situations with senior-level leaders
• Bachelor’s degree at minimum, MBA highly preferred
This role reports directly to the VP South Central Region
What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.
What happens once you apply?
Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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