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VP, Default (Foreclosure)

Jacksonville, FL, USA | Freedom Mortgage Corporation

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    10-12 years
Job Description:
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The Vice President, Foreclosure is responsible for oversight and compliance of the foreclosure process from foreclosure referral through foreclosure sale. They are also responsible for coordinating, monitoring and the management of the Foreclosure staff which includes Foreclosure Milestone and Default Referral Specialists. This includes ensuring all investor/insurer requirements are completed both accurately and timely and in accordance to their guidelines from referral to the law firm, first legal filing, and through the foreclosure sale.

Essential Job Functions:

Management and leadership of people and process, with an emphasis on developing and refining strategy

Carrying out management responsibilities in accordance with the company’s policies, applicable laws and the company’s overall guiding philosophy

Leads change within the department by regularly challenging the current business approach and service delivery to improve quality and efficiency

Managing the day-to-day operations of the Foreclosure and Default Referral processes including but not limited to; timely referral to law firms, reviewing referral hold population, achieving 1st legal deadlines, achieving investor/insurer foreclosure timelines and management of attorney network

Acting as a coach to the staff and motivating the group to achieve the desired results

Performing hands-on training of all new hires in their charge

Conducting periodic desk reviews and completing semiannual and annual performance reviews

Load balancing workloads according to foreclosure volumes

Assigning workloads to the foreclosure personnel for processing

Writing letters or approving letters for use in the foreclosure department

Assisting subordinates with foreclosure activities on difficult cases

Examining quality of work conformance to policies and procedures

Studying and standardizing procedures to improve efficiency of subordinates

Monitoring foreclosure attorneys and their quality of service

Manage attorney scorecard rebuttals, work closely with Vendor Management to ensure attorney scorecard compliance

Directly managing employees in the foreclosure department

Interviewing and hiring new employees

Addressing complaints and resolving problems in accordance with the company’s policies and applicable laws

Exhibiting a working knowledge of Microsoft Outlook/Word, Excel, Fiserv, Tempo and Business Objects

Reviewing and responding to internal and external Quality Audits

Other Related Duties:

Performs other related duties as assigned

Supervisory Responsibilities:

Manages staff and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsible for one or more departments or programs. Directs more complex and varied work. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Education and/or Experience:

Bachelor’s Degree from a Four (4) year College or University preferred

Minimum 10 years of hands on default mortgage experience and 7-10 years management experience required

Must possess excellent written and verbal communication skills.

Must possess highly developed leadership skills, combined with the ability and willingness to be an individual contributor as well.

Strong technical ability to use MS Excel and other analytics/reporting tools

Proven ability to provide strategic direction and strong execution skills

Ability to travel


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