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VP - Digital Product Manager

Dallas, TX, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Product Development
  • Experience:
    7-10 years
Job Description:
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· End to end understanding of business banking digital onboarding processes and ownership to drive the appropriate customer experience

· Work with and support area product owner and feature product owners and other DAO teams to build out the customer experience, create feature requirements, prioritize backlogs, identify and solve potential roadblocks, and manage the evolution of onboarding

· Engage with cross-functional partners across the organization to lead, align, and maintain productive partnerships throughout the lifecycle

· Assist with customer research to continually vet and develop the customer experience with a customer first focus

· Identify and analyze ongoing gaps, optimizations and future opportunities

· Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs.

· Understand various aspects of the BB Digital book of work, and critical routines to ensure we are on track for delivery (incl demand mgmt.)

· Develop relationships with key partners to drive ongoing prioritization process between Business, Product, Technology and DCE

· Partner with Segment lead on development of materials for regular Digital Business Review/Governance (performance metrics, update on book of work, view of key projects/programs)

· Work with analytics team to develop EMR that captures client activities/utilization/satisfaction/retention/profitability etc

· Work with Technology team to create a digital focused performance dashboard

· Partner with Segment lead and cross functional stakeholders to develop a multi-year digital / channel strategy/roadmap

· Partner with Segment lead and cross functional stakeholders to deliver lob focused/specific digital programs


8+ years of Digital Product Management or relevant experience as well as record of individual technical achievement

Preferred background in remote deposit capture service across scanner and mobile

Expertise in defining and building out product roadmap and business models;

Thorough understanding of financial modeling, forecasting and tracking as it relates to product delivery;

Experience with bringing together cross functional teams and leading execution in an agile delivery model;

Experience in Small Business and/or Middle Market Financial Services product management (payments, lending, deposits)

Experience in management consulting/strategy development

Ability to influence stakeholders with diverse points of view;

Structured thinker, effective communicator with excellent written communication skills;

Proven track record of delivery and new product feature creation;

Ability to prioritize projects and efforts according to business need and industry trends;

Familiarity with the business services and offerings associated with Chase;

Ability to influence people at all levels across a broad variety of job functions

Demonstrated ability to manage tight delivery timelines and calmness under intense pressure;

Commitment and self-motivation suitable to a start-up team;

BS or MS in Information Systems Management or comparable field of study Demonstrable experience working in retail banking, payments, e/m-commerce, online and mobile platforms;

Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus.

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