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VP, District Operations Team Leader

New York, NY, USA | Apple Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    3-5 years
Job Description:
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Reporting to the FVP, Branch Operations Officer, the District Operations Team Leader assists with the overall administration and management of Branch Operations support via the District Operations Supervisors. The incumbent will manage the District Operations Supervisors, overseeing daily responsibilities and schedules as well as conducting quality assurance reviews of their work, including branch assessments, verifications and transaction monitoring. The Team Leader will work closely with the Policies and Procedures team to streamline processes and implement branch procedures. 

Essential Duties & Responsibilities

Plan, direct and coordinate the related activities of District Operations Supervisors including the development of the Operations Branch Assessment Program.

Manage District Operations Supervisors, providing guidance, ongoing feedback/coaching, setting team schedules, and tracking team progress against schedules.

Provide high-level operational expertise to team in order to ensure the most effective and efficient execution of operational support; serve as a point of escalation for very serious and complex operational issues.

Provide assistance, support and response to branch inquiries and business line partners.

Conduct quality assurance reviews on District Operations Supervisors work and escalate as needed.

Maintain documentation of operational assessments and quality assurance reviews.

Act as a subject matter expert for the Operations groups and represents the view/needs of Operations with various levels of senior leadership as well as external partners, when appropriate.

Execute strategic operational initiatives including, but not limited to, project participation, resource planning, process development and issue resolution, including leading and/or participating on projects requiring collaboration with various business areas throughout the organization.

Collaborate with the Policies and Procedures team to develop consistent practices and procedures.

Collaborate with Business partners to seek opportunities to improve operational effectiveness through process enhancements, improved procedures, and technical systems to improve efficiencies and oversight.

Liaise with Internal Audit department regarding branch audit results and remediation.

Provide management reporting on branch operational status.

Additional Duties & Responsibilities

Prepare internal communications as directed by Administrator.

Be an agent of change in supporting cultural change, transformational or other high profile initiatives.

Identify and escalate matters requiring Director's attention.

Maintain strong contacts with peers at other Financial Institutions.

Represent the Bank in Professional and Community Organizations.

Monitor Regulation O related activities.

Prepare monthly management reporting on Branch operational key risk indicators.

Remain up to date with all banking regulations, policies and procedures, and ensures full branch compliance.

Perform additional duties as required.

Strong interpersonal, organizational and leadership skills.

Exceptional documentation and process management skills.

Strong analytical, research, and attention to detail skills.

Demonstrates sound decision-making ability and follow-up skills.

Strong verbal and written communication skills and the ability to present ideas and information in group settings.

Working knowledge of federal and state regulations governing financial institutions.

Excellent inter-personal and partnering skills to facilitate effective collaborative relationships.

Strong knowledge of the Banks operating core system and related systems.

Ability to adjust to a rapidly changing environment.

Ability to work independently or as part of team.

Ability and willingness to travel to branches and work extended hours as needed.

Ability to multi-task.

Skills, Education and Experience

Bachelor’s Degree or comparable work experience.

3-5 years of team management experience, with demonstrated depth of leadership.

2-4 years of branch operations/back-office experience preferred.

Demonstrated business acumen skills.

Comprehensive knowledge of banking products and services.

Knowledge of Bank policies and procedures.

Comprehensive knowledge of branch employee responsibilities and limits.

Strong knowledge of MISER computer generated reports currently reviewed by branches a plus.

Excellent verbal and written communication skills.

Advanced knowledge of Microsoft Office suite of products.

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