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VP, Fraud Management

Pasadena, CA, USA | Green Dot Corporation

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
  • Experience:
    10-12 years
Job Description:
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The Vice President of Fraud manages and drives the enterprise fraud teams, structures policies/standards, processes and tools needed to ensure the prevention, detection and investigation of fraud and recovery in a complex and highly regulated environment. This role leads the development, implementation and execution of a multi-year strategic vision for the department.

This leader is expected to leverage a data-driven approach in decision-making and managing fraud risk while championing a culture of process excellence, disciplined utilization of key performance indicators and key risk indicators for continuous improvement and effective risk management.

Additionally, this leader is responsible for the formation of high-performing teams, with the knowledge, skills, and abilities to effectively manage risk and drive agile delivery practices across the enterprise.

Job Responsibilities

Leads the design, execution and implementation of company-wide fraud organization and strategy.

Develop strategies to support the consistent and effective identification, assessment, and mitigation of fraud risks;

Develop systems and processes to identify new initiatives, new products, and process modifications that may affect the Company’s fraud operations or fraud risk;

Advise the Revenue and Product teams on strategies and product enhancements/attributes to prevent, detect, and/or respond to fraud events, address fraud risks associated with new initiatives, or improve the effectiveness of existing tradeoffs between fraud prevention and customer experience; and

Select, implement, and operate fraud prevention systems, models, and tools, including real time scoring and decisioning engines.

Directs day-to-day operations of the fraud detection areas – including core business processes and technologies in alignment with compliance policies and procedures.

Manages internal and external third-party service providers with rigorous focus on performance indicators, service level expectations, regulatory compliance, and risk management.

Executes projects and business process improvement initiatives required to achieve defined business outcomes.

Partners, collaborates, and influences effectively across the business to ensure business lines, product development, and business partners are considering fraud implications.

Collaborates with industry partners and peers to identify new fraud strategies and technologies, discusses fraud trends and effective mitigation tactics.

Aligns Fraud practices with business processes to mitigate adverse impacts to customers.  

Cultivates high-performing teams with laser focus on ensuring risk associated with business activities are effectively identified, measured, monitored and controlled.

Sets the agenda, builds high-performing teams, and sells the vision.

Ensures training, coaching, mentoring and development of employees occurs, and provides the team with deliberate and planful development opportunities.

Job Requirements


Bachelor's degree required.

10+ years of experience developing strategies and managing major initiatives within a complex matrixed environment pertaining to: Fraud mitigation, to include prevention, detection and/or investigative aspects of fraud and/or Bank operational risk, to include credit risk, regulatory adherence, funds availability, and/or model development

6+ years of relevant experience in a large financial institution in a supervisory role within a financial crimes or fraud operations department.

6+ years of people leadership experience in building, managing and/or developing high-performing teams.

Demonstrate experience developing controls to mitigate fraud related to card payments, ach, p2p, digital, and other money movement.

Demonstrated experience collaborating with key resources and stakeholders, influencing decisions and managing work to achieve strategic goals required.

Strong written and verbal communication skills, including the ability to communicate technical analyses to a non-technical audience.

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