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VP, Loan Servicing Manager

Rancho Cucamonga, CA, USA | Citizens Business Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    1-3 years
Job Description:
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The Loan Servicing Manager will report directly to the Department Manager.The incumbent will be responsible for ensuring proper and timely servicing of the Bank's loans/leases according to established policies/procedures and applicable regulations.The Loan Servicing Manager will counsel borrowers, assist in resolving problems, and answer inquiries.The Loan Servicing Manager will assist in managing the Bank's Loan Accounting System and Lease Program as well as assisting with updating the Department Procedures.The Loan Servicing Manager will review the Department's Monthly Certifications and add to and/or revise the certifications as needed to ensure loan servicing accuracy, quality and compliance.  

Essential duties and Responsibilities:

Complies with and stays abreast of all policies and procedures, federal and state laws applicable to the job.

Review daily balancing of all loan and lease totals.

Review suspense items at least monthly.

Review various loan exception reports and make notes on Director.

Oversee the physical maintenance and security of all Loan Documentation files.

Oversee that call back of all loans and lease maintenance has been completed daily.

Oversee the Bank's Participation Loan Portfolio.

Oversee the Bank's Mortgage Pool Portfolio.

Oversee Insurance Tracking maintenance.

Troubleshoot on loan inquiries.

Approve outgoing wires for loan payoffs.

Oversee daily wire log.

Sign cashier's checks, and approve transactions.

Oversee the management of the department e-mail box for service requests.

SBA reporting.

Oversee Loan Boarding function and turn-around-time.

Oversee Loan payments and Disbursements.

Oversee Loan payoff and Demands and the proper releasing of collateral.

Oversee processing non-post.

Training the department loan servicing associates.

Provides training for the Center associates, (on a case by case need via the phone and also via formal training classes).

Provide, present and promote The Citizens Experience to all external and internal customers.

Other duties as assigned.

Supervisory Responsibilities  

Directly supervises all employees in the Loan Servicing Department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience  

Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills 

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.Ability to write speeches and articles for publication that conform to prescribed style and format.Ability to effectively present information to top management, public groups, and/or boards of directors.

Mathematical Skills 

Ability to work with mathematical concepts such as probability and statistical inference.Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations and bar graphs.

Reasoning Ability  

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills 

To perform this job successfully, an individual should have a working knowledge of ITI, Microsoft Office, Outlook, and Excel and LeaseComplete software.

Certificates, Licenses, Registrations

Current driver's license.

Other Skills and Abilities

Be able to adapt to a fast paced working environment to meet deadlines while providing Extra Dimension Service Plus to the Centers and Departments.  

Other Qualifications

Must be able to travel 5% of the time.  


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