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VP, Member Relations Officer

Boston, MA, USA | ICBA

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    Finance (Internal)
    General Management
  • Experience:
    7-10 years
Job Description:
89 people have viewed this job

The VP, Member Relationship Officer (MRO) is responsible for developing mutually beneficial member relationships that help ICBA fulfill its mission. The Member Relations Officer, in conjunction with the EVP of Member Relations, develops member acquisition and engagement strategies that efficiently drive bottom line results for the community bank and the association. The MRO is also responsible for building and maintaining strong customer relationships with all community banks in his or her territory while seeking to improve membership engagement through product and service usage.

Duties & Responsibilities

Prospect, develop and close new member relationships. Articulate the ICBA value proposition to eligible community banks of all sizes.

Suggest appropriate product recommendations to existing and prospective members.

Communicate regularly with existing and prospective members regarding educational and networking opportunities provided by ICBA and its subsidiaries.

Build and manage a business development pipeline of prospective members and best customers.

Attend and represent ICBA at state and regional functions in designated territories as directed.

Stay abreast of current trends, ICBA advocacy initiatives/efforts and industry issues. Act on information as appropriate.

Document all member and non-member interaction, including phone, email, letters, or in- person contact, in the ICBA CRM system.

Maximize use of technology to communicate and engage community banks to nurture and develop meaningful relationships.


Bachelor’s degree in business, finance or related field required

10+ years of business development experience and a proven track record of successful selling and closing deals and maintaining good working relationships is critical. 

Working understanding of bank operations, financial statements, and overall balance sheet.

Previous sales and relationship management experience within a financial services or similar environment.

Excellent interpersonal and negotiating skills and strong relationship building skills, including the ability to go the extra mile for the customer and the desire to exceed expectations.

IT proficiency: CRM and Microsoft Office.

Ability to travel 60-70 percent of the time.

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