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VP, Mortgage Operations

St. Louis, MO, USA | PennyMac Loan Services, LLC

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
Job Description:
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Lead multiple teams with a focus of providing support across all fulfillment channels.Function as a key contributor in workflow management, new initiatives, process development and culture building. Key functions include monitoring workflows and queues to ensure service levels are met, developing process improvements or actively seeking methods to streamline business processes and managing and setting goals for a team.

Job Description

Establish goals and objectives for the department in alignment with overall divisional goals

Lead multiple teams focused on providing support to the mortgage fulfillment division

Manage, monitor and measure the performance of queues and processes

Operate risk management controls to ensure compliance with federal and state regulations

Oversee coordination within multiple divisions and across all areas within PennyMac to ensure consistent and proper execution

Effectively leverage resources to monitor queue performance, identify patterns and trends causing issues and work towards business solutions

Develop new and more innovative, efficient processes to improve overall end to end cycle times or improve quality

Support, recommend and implement technology initiatives

Responsible for communicating monthly results to Management on departmental performance objectives

Monitor performance of staff according to established standards

Act as the main point of escalation for all issues within the functions

Preform capacity and staffing planning to ensure adequate service levels are met

May be required to support new business initiatives through demonstration of existing management capabilities

Perform other related duties as required and assigned

Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:

Bachelor’s degree in Bus Administration, Finance or related field preferred, or equivalent direct industry experience

Advance knowledge of Microsoft Office (Excel, Access, Word and PowerPoint)

Strong analytical skill set

Excellent presentation and organizational skills; ability to collaborate, manage and expand relationships across the organization and with all levels of management

Ability to work with data, spot trends and draw conclusions

Ability to work independently with minimal supervision

Mortgage experience required


Bachelor's Degree

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