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VP of Casino Operations

Riverside, MO, USA | Leading Hospitality, Travel, & Leisure Company

  • Industry:
    Hospitality, Travel, & Leisure
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Operations / Production
  • Experience:
    10-12 years
Job Description:
57 people have viewed this job

Accountable to maximize daily sales and effectively manage costs, labor and cash control

Works closely with slot gaming management team and other department leaders to ensure all aspects of gaming operations for the property including staffing, repair and maintenance, game operations, cleanliness, organization, service timing, quality product, cash handling and administrative responsibilities are operating efficiently and effectively

Ultimately responsible for all aspects of guest relations and the quality experience staff delivers to customers

Empowers management and staff to deliver a "world class" guest experience to all guests

Ensures the highest level of quality and standards

Assures management and staff morale is maintained at a high level

Oversees the effective recruitment, selection, training, recognition, coaching, separation and other human resources related issues

Evaluates staff performance and provides feedback

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs

Follows up and reviews all customer comments and / or complaints

Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts

Ensures that staff behavior and appearance are in compliance with established standards

Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances

Participates in meetings and training as required

Maintains complete confidentiality of all company information at all times

Performs all job duties in a safe and responsible manner

Performs other duties as may be assigned by department and/or company management

Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner

Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff

Must have a track record of performing each essential responsibility satisfactorily

To be successful in this position it will require the following skill set

Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university; MBA required

A minimum of ten years of comparable casino marketing experience with progressive responsibilities; or equivalent combination of education and experience

Must be proficient in Microsoft applications (Excel, Access, Word)

Must be a minimum of 21 years of age

Excellent communication skills (both written and oral)

Ability to: read, analyze, interpret and comprehend technical procedures, state regulations, technical journals, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals

Is effective at presenting information and responding to questions and/or concerns from management, staff, customers, public groups, regulatory agencies, and/or boards of directors

Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis

Ability to define problems, collect data, establish facts and draw valid conclusions

Ability to interpret a variety of technical and mathematical formulas

Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form

Thorough knowledge of slot and technical operations

Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner

Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff

Knowledge of database software

Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces


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