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VP of Claims & Risk Management

Hartford, CT, USA | LAZ Parking

  • Industry:
    Real Estate
  • Position Type:
  • Functions:
    General Management
    Risk Management
    Legal / Compliance
  • Experience:
    10-12 years
Job Description:
68 people have viewed this job

The Vice President of Claims and Risk Management drives the company’s strategy for establishing safe and compliant practices to minimize physical and financial risk. S/he creates and implements policies, guidelines, processes and measures that lessen the frequency and severity of injuries and property damage. As a key influencer within the organization, the Vice President of Claims and Risk Management holds operations and human resources teams accountable for being compliant with practices that minimize the company’s risk. S/he navigates organizational reality to ensure that, as a people-first company, keeping employees safe is everyone’s top priority.

Principal Job Duties: 

Cultivate a culture shift to promote claims and risk management as top priority across all regions.

Partner with Regional and Senior Vice Presidents, Sr. HR Business Partners and other key resources to develop and deploy effective claims and risk management initiatives that drive positive results for the company.

Oversee the people investigating vehicle accidents and occupational injuries and implement improved practices regarding cause, prevent-ability and retraining.

Participate (as needed) in the investigation of personal injury and property damage claims to close out existing open claims and to reduce reserves to lowest possible level.

Develop and implement the use of safety manuals and standard operating procedures (SOPs).

Lead the strategy for development and implementation of a company-wide safety training program that crosses regions, silos and types of business.

Establish and implement standardized, consistent post-incident guidelines to cultivate a culture of accountability related to claims and risk management.

Evaluate current practices for processing/administering claims and establish improvements.

Centralize the claims processing team and implement company-wide practices that improve efficiency and results.

Ensure the company has compliant Safety Health and Environmental policies and procedures and enhance as needed to minimize risk.

Lead the implementation and use of KPIs and other analytics to track and trend risk, as well as implement improved practices.

Actively participate with local, state, and national agencies and resources to stay abreast of the latest technologies processes and regulations.

Create and implement processes for compliance with all state and federal laws in regions by updating forms, policies and procedures.

Lead the development and implementation of a strategy to deliver required/mandatory training to ensure compliance with federal, state and local laws.

Establish DOT compliance procedures and oversee the company’s DOT administrator/manager.

Liaise to the company’s executive committee and communicate high-level, risk-related issues.

Establish location-level audit process and implement across the entire company, establishing guidelines for both audit and remediation of issues.

Establish expectations for regional safety committees/resources and hold them accountable to expected outcomes.

Innovate, strategize and implement practices for ongoing, continuous improvement to reduce frequency of incidents, issues and claims.

Other duties as needed.



Up to 35%, based on business needs.


Bachelor's degree required.

Master’s degree in occupational safety, operational risk or MBA preferred.


10+ years safety responsibilities including both commercial and hospitality experience with proven results in a multi-site, multi-state and dynamic environment.

5+ years leading a safety team of decentralized managers.

General insurance or risk management experience.


Ability to navigate the political reality of an organization.

Change management savvy and ability to drive strategies that change employee behavior/culture.

Ability to communicate professionally and effectively with all levels of the organization.

Ability to encourage open expression of ideas and opinions.

Ability to influence results in a multi-site, multi-state environment.

Excellent interpersonal skills.

Ability to effectively manage up.

Ability to document policies, procedures and standard business practices.

Demonstrates a sense of urgency and timeliness.

Ability to use Excel (and other tools) to create/develop reports.

Knowledge of Word, Power Point and General Microsoft Office Applications.

Physical Demands:

Ability to lift, push and pull at least 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

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