VP of Customer Success
N/A, CA, USA | Pixalate
Job Description:56 people have viewed this job
We are looking for a dynamic, data-driven and charismatic manager/leader to lead our International Customer Success team in New York. The successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.
What will you do?
Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers
Maintain awareness of client needs and opportunities for expansion
Own renewals, upsells, QBRs
Build a strategy for renewals, upsells and QBRs
Have experience running meetings
Negotiate and be responsible for pricing packaging proposals
Be the lead presenter at client meetings
Understand the competitive landscape, new industry developments and standards
Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value
Ensure Pixalate product adoption, client satisfaction and account health
What do you need to know?
GOOD PRESENTATION SKILLS
Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams
Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem
Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV)
Invalid traffic (IVT) and viewability in the context of digital advertising
What skills, education and experience should you possess?
BA/BS degree in business or related field or equivalent experience
10+ years experience in Client-facing Ad Agency / Publisher / Ad Network / Advertising Technology Vendor / Technical Engineering or Account Management role
Experience building, managing and maintaining world-class client-facing teams
Experience with SaaS business models a plus and familiarity with MRR, ARR, churn and customer life-cycles
Background in operational process-building as a direct contributor
The goal-oriented mindset with an ability to own a number
Excellent verbal and presentation skills, with experience with client-facing presentations
Deep experience in working cross-functionally and facilitating and streamlining communication between teams
Excellent time management and strong organization skills with an analytical, process-oriented mindset.
Ability to maintain poise under stress, especially when resolving clients' time-sensitive issues
Understanding of web-based applications and digital media ecosystem including industry terms, technology, and strategies.
Ability to manage influence through persuasion, negotiation, and consensus-building.
Maintain active customer conversations through regular and consistent engagement, demonstrating your market knowledge and programmatic expertise
An enthusiastic and creative leader with the ability to inspire others
Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment
What will you oversee?
Business Reviews and Reporting
Subscription Renewals / Cross-sells / Up-sells
Account health assessments
Already a member? Sign In