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VP of Customer Success

N/A, CA, USA | Pixalate

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    Business Development
    General Management
  • Experience:
    10-12 years
Job Description:
56 people have viewed this job

We are looking for a dynamic, data-driven and charismatic manager/leader to lead our International Customer Success team in New York. The successful candidates will be able to establish and maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise.


What will you do?


Present Pixalate solutions to key clients within the programmatic ecosystem, including major sell-side platforms (“SSPs”), demand-side platforms (“DSPs”), ad exchanges, and publishers

Maintain awareness of client needs and opportunities for expansion

Own renewals, upsells, QBRs 

Build a strategy for renewals, upsells and QBRs

Have experience running meetings

Negotiate and be responsible for pricing packaging proposals

Be the lead presenter at client meetings

Understand the competitive landscape, new industry developments and standards

Drive positive customer success outcomes: retention, expansion, churn reduction, client advocacy, and account lifetime value

Ensure Pixalate product adoption, client satisfaction and account health


What do you need to know?


GOOD PRESENTATION SKILLS

Programmatic digital advertising sufficiently well to communicate client requests to Pixalate’s technical teams

Ad servers/exchanges/DSPs/SSPs and the role of each in the digital advertising ecosystem

Differences and similarities among digital advertising channels (e.g., display, mobile web, in-app mobile, and OTT/CTV)

Invalid traffic (IVT) and viewability in the context of digital advertising


What skills, education and experience should you possess?


BA/BS degree in business or related field or equivalent experience

10+ years experience in Client-facing Ad Agency / Publisher / Ad Network / Advertising Technology Vendor / Technical Engineering or Account Management role

Experience building, managing and maintaining world-class client-facing teams

Experience with SaaS business models a plus and familiarity with MRR, ARR, churn and customer life-cycles

Background in operational process-building as a direct contributor

The goal-oriented mindset with an ability to own a number

Excellent verbal and presentation skills, with experience with client-facing presentations

Deep experience in working cross-functionally and facilitating and streamlining communication between teams

Excellent time management and strong organization skills with an analytical, process-oriented mindset.

Ability to maintain poise under stress, especially when resolving clients' time-sensitive issues

Understanding of web-based applications and digital media ecosystem including industry terms, technology, and strategies.

Ability to manage influence through persuasion, negotiation, and consensus-building.

Maintain active customer conversations through regular and consistent engagement, demonstrating your market knowledge and programmatic expertise

An enthusiastic and creative leader with the ability to inspire others

Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment


What will you oversee?


Onboarding

Training

Customer Support

Business Reviews and Reporting

Subscription Renewals / Cross-sells / Up-sells

Account health assessments

Advocacy


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