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VP, Operations and Strategy

San Francisco, CA, USA | Leading Financial Services Company

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Operations / Production
  • Experience:
    15-20 years
Job Description:
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Lead a global team of business analysts, internal communications and employee engagement professionals

Partner with SVP of Business Operations in the development and execution of transforming Client Services to a client experience/services function

Build a team of Client Service operation leads in key Leading Financial Services Company regional hubs that support both regional and global goals that enable the client experience

Work across Client Services and partner organizations (e.g. Human Resources, Finance) to manage global Client Services budget, employee engagement strategy, workforce plan, and space planning

Lead internal strategic communication plan and activities across the global Client Services function with a nuanced eye to global and regional messaging and execution

Develop new, and expand existing, employee and client engagement programs

Develop, manage and track metrics and KPIs to assess Client Services team success and efficiencies

Work with internal Tools and Technology teams to develop a scorecard for metrics and KPI tracking

Expand responsibilities as business needs arise

Qualifications

Basic Qualifications:

Bachelor’s degree or equivalent

Preferred Qualifications:

Graduate degree/MBA preferred.

A minimum of 15+ years of successful experience in progressive leadership roles including at least ten years of experience leading operations and/or in management consulting  

Self-starter with a bias toward action and proven track record for successfully operating large, global teams

Knowledge and experience with Leading Financial Services Company products  

Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment.

Demonstrated ability to strategically lead cross-functional teams through high impact complex business issues that do not have precedent.

Successful management of a team of technical and/or professional services professionals

Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior levels.

Project management and leadership skills

Executive presence with excellent written and oral communication skills. Demonstrated ability to clearly communicate complex topics.

Essential Functions:

Demonstrated strategic ability to solve complex global cross-functional issues exercising critical thinking and sound judgment.

Functional experience in bankcard operations, supporting highly complex clients and/or services.

Demonstrated ability to strategically lead cross-functional teams through high impact complex business issues that do not have precedent.

Successful management of a team of technical and/or professional services professionals

Demonstrated ability to build and maintain strong business relationships with internal and external stakeholders at senior levels.


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