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VP, Operations

Holmdel , NJ, USA | Leading Pharmaceutical / Biotech Company

  • Industry:
    Pharmaceutical / Biotech
  • Position Type:
  • Functions:
    General Management
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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The VP of Operations for Sales and Services aligns strategy and process within Sales & Services and cross-functionally with partners in Marketing, Finance, Technology Cloud Services and other areas of the business. The VP of Operations for Sales & Services is responsible for all aspects of operations across the Sales and Services organizations, including technology strategy and management, enablement, process and policy development and governance, budgeting, reporting and analysis.


In this leadership role, the VP, Operations for Sales and Services will lead operations organizations for each Sales and Services and serve as the roll up for the full organization to ensure consistency and collaboration within the Chief Revenue Officer’s organization, and cross functionally.


This results-driven individual will establish, communicate and maintain program measurement methodologies and analyze results in terms of ROI and shared success criteria.This individual will be accountable to sharing insights and recommendations to maximize the effectiveness of initiatives in both Sales and Services, and those cross-functional in nature.


The VP, Operations for Sales & Services reports to the Chief Revenue Officer.


iCIMS is a high-growth Software-as-a-Service (SaaS) company headquartered in Holmdel, NJ. Eight-times voted a Best Place to Work by NJBIZ and #16 on Glassdoor’s 2019 Best Places to Work list, we are the industry’s #1 recruitment software provider, delivering technology that supports approximately 4,000 contracted customers around the globe. Dedicated to maintaining an inclusive, inspirational and innovative work environment, and committed to our consistent growth, we have a wide range of opportunity for career advancement within our organization. Come grow with us—apply today!


Responsibilities:

Strategy:


Partner with the CRO to create and work cross departmentally to execute on strategies to support the company’s business objectives including initiatives to improve brand awareness, hit or exceed demand generation targets and conversion rates/funnel velocity, and drive customer growth.

Ongoing evaluation of programs along with recommendations that drive the most effective program returns

Manage and own the Sales & Services technology stack strategy, with a view toward the latest technologies and Vista best practices.

Serve as a liaison, spokesperson and decision-maker in cross-functional settings

Support CRO in strategic planning and reverse waterfall exercise for goal setting, and budget planning and management process.



Operations:


Ensure the organization has the tools, processes, and capabilities needed to execute successful initiatives

Work through the sales enablement and sales operations teams to establish, implement, and maintain lead to revenue processes aligned to business goals and GTM strategy.

Collaborate with Sales leadership and Marketing Operations to develop and align processes around lead scoring, routing, tracking and overall management.

Define processes and control compliance

drive effectiveness and smooth coordination throughout the customer lifecycle

Effectively manage a variety of technology, data, and service vendors, along with the applicable procurement process, with a view to proper expense management and control.

Partner with cross functionalleadership and Cloud Services to ensure appropriate management of Salesforce.com, including data integrity between marketing and sales systems

Use automation to solve business problems, collaborate with key stakeholders to identify gaps in current processes/systems, and optimize workflows to increase productivity.

Appropriately utilize supporting general and administrative resources to drive business outcomes for the organization and our go-to-market more generally, including partnering with Talent and Infrastructure, respectively, to ensure cross-department People, Workspace and Systems are in place to support required outcomes.



Program Management: 


Plan, lead and executive applicable cross-department initiatives and transformation projects.

Lead due diligence and business integration planning and execution for M&A.



Team Leadership: 


Lead and inspire high performing teams to achieve goals through open, honest, and transparent communication.

Lead and mentor both direct and indirect reports in a matrixed environment with the goal of improving their professional expertise to better serve business initiatives.

Focus on leveraging the talents and interests of the team to further company objectives.

Work effectively as a team member with other members of management.

Manage team members’ performance including formal reviews, establishing departmental and individual objectives and performing applicable assessments.

Ensure a fun, dynamic work environment & build merit-based culture which appeals to top talent.

Create a high-performance environment where business is conducted with integrity at all times and behavior aligns with iCIMS’ core competencies and practices.

Strong team player with an ability to develop effective working relationships across the organization as well as externally with an ability to inspire and move a cross-functional team in a unified direction and with a unified vision. Must be an approachable and relatable person thatoperations department juniors will follow and who will organically earn the trust of the Chief Revenue, key stakeholders, and external partners.


Metrics/Results:


Drive ongoing key reporting mechanisms, insights for better decision making, and accurately communicateacross the organization.

Hold leaders and teams accountable to deliver in line with key metrics and deliverables

Provide reporting and metrics to Executive leadership on the progress against set strategy and objectives

Define and regularly communicate appropriate analytics, KPIs and ROI metrics for all programs


Qualifications:


A minimum of 10 years of experience in B2B sales/services operations

At least 8 years in a leadership role, with at least 4 years in B2B SaaS

Work-related experience in providing support to Management using data analysis, custom reporting, and benchmarking to guide business operations and strategic planning initiatives required.

Extensive background in Salesforce- establishing workflows, reporting, etc.

A strong understanding of Sales and Services operations

A solid track record architecting solutions across various systems

Excellent project management skills and a proven ability to hit deadlines on complex projects

Outstanding technical and analytical skills, proficient at understanding and conceptualizing business problems and designing and implementing analytics solutions

Excellent organizational, leadership, and interpersonal skills; capable of interfacing well across multiple skills within and across the company

Proven ability to collaborate across departments, especially with sales

Superb written and verbal communication skills including diplomacy


Education/Certifications/Licenses Required

BA/BS preferred or relevant work experience


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