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VP, Operations

Whitehouse Station, NJ, USA | Chubb

  • Industry:
    Insurance - General
  • Position Type:
    Full-Time
  • Functions:
    General Management
    Operations / Production
  • Experience:
    10-12 years
Job Description:
61 people have viewed this job

We are looking for an innovative, results-oriented transformation leader with requisite experience and enthusiasm to implement strategic organizational design changes for our North America businesses. The successful candidate must have experience with the planning and implementation of data, process and business automation across the insurance value chain. They will be self-motivated, creative and able to independently lead large scale strategic initiatives.


The successful candidate will act as a liaison between the business, our technology organization, system integrators (SI) and external partners by planning, conducting and directing the analysis of highly complex business and data opportunities.She/he will provide functional and technical leadership in identifying, evaluating, and developing strategic capabilities that are cost effective and position us to digitize our service delivery and customer engagement.The successful candidate will lead a North America delivery team that partners with internal specialists in data, underwriting, distribution, technology, claims, operations and business solution and architecture.


The VP, Execution Lead will oversee the team responsible for collaborating with members of senior leadership and executive partners across our North America business units and functions. She/he will focus on North America initiatives that drive operational excellence and efficiency for Chubb, while delivering improved experiences and better outcomes for our clients.


Requirements


Lead and develop a team of highly capable Execution Project Managers

Provide overall project management of all execution initiatives in coordination with the business, IT and Operations

Support and be a change driver with the business in alignment with business operation and technology strategies

Engage with the business and functional units to support the development of cost-benefit analyses, influence senior leaders to adopt new approaches and support the execution of the appropriate business and technology improvements

Partner with the business and functional units to identify additional North America Operations process reengineering and automation opportunities drawing in appropriate resources (internal and external)

Leverage implementation best practices including organizational design, change management and communication strategies

Support the development of the analysis and design methodology including the related policies, procedures, tools and artifacts to ensure an “agile” implementation process that aligns with established release cycles and related enterprise standards

Support the identification and implementation of solutions, internal/external necessary to support North America Operations

Provide thought leadership on opportunities in emerging technologies, tools, and suppliers (partners).


Knowledge/Skills/Abilities/Success Factors


Tertiary qualifications in business, data, engineering, mathematics or information management

Insurance domain or financial services knowledge

Ten plus years business project management in insurance, financial services or management consulting,

10+ years of leadership experience driving major cross-functional operational improvements in a highly matrixed organization

Strong Agile and project management skills

Experience with formal quality systems, such as Lean and Six Sigma

A broad view of the business and understanding of strategy, processes and capabilities, enabling technologies, and governance

Ability to effectively interact with the full spectrum of disciplines necessary through the ideation, business case, design and development lifecycle (i.e. Underwriting / Operations Finance, IT, and Global Operations)

An appropriate balance of objective, analytical orientation with a desire to move things to conclusion and deliver results

Strong EQ; able to build and maintain relationships across Business and Technology

Change Agent, able to define the future state and implement change as necessary

Excellent verbal, written & interpersonal communication skills

Proven ability as a structured, logical thinker

Ability to influence key business stakeholders

Comfort in a dynamic and fast-moving work environment

Energy and resolve in overcoming challenges in various contexts

An ability to adjust and adapt to the rolling, day-to-day changes that transpire in the running of large initiatives

Proactive – gets the job done and can work within tight deadlines

Highly motivated – get things done right attitude

Demonstrates effective teamwork

Able to interact with all functions and all levels of employees

Creative problem solver

Strong analytical and organizational skills

 Professional Certifications:


Agile Safe Certification

Project/Program Management Professional Certification

 


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