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VP, Operations-west

Phoenix, AZ, USA | Morrison Healthcare

  • Industry:
    Healthcare - Hospitals
  • Position Type:
  • Functions:
    Operations / Production
  • Experience:
    10-12 years
Job Description:
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Working as the VP of Operations you will be responsible for ensuring that assigned business operations are efficient and effective. You will ensure that the proper management of resources, distribution of services to customers, and analyses of systems are conducted.

Key Responsibilities:

Meets commitment to results for all areas of responsibilities. Including but not limited to: Client Retention and Satisfaction, Financial Performance and Requirements, Regulatory Compliance, Purchasing Requirements, Culinary Programs and Standards, Human Resources Management, Retail and Marketing Programs

Directs business to achieve high performance as measured by the company scorecard

Successfully builds relationships at all levels of the organizations

Identifies client's needs

Communicates account progress and new Company programs to client

Conducts and/or monitors customer, client and associate satisfaction surveys

Visits clients and facilities regularly

Delivers the corporate communications and priorities to both the region team members and clients

Builds an effective and results achieving team within the region

Communicates effectively with all team members

Ensures that all direct reports take specific action to correct issues at client units that do not attain corporate levels of satisfaction

Develops and monitors realistic and accurate budget and forecasts.

Ensures that the Region is meeting financial performance and client forecasts

Participates in the sales process by working with pre-proposal site survey team, aiding in presentations, aiding in negotiation and approving of final contact

Ensures that Operations Team members are performing their responsibilities effectively

Ensures that audits are conducted at all facilities including but not limited to: Financial and Contractual, Sanitation and Food Safety, and Human Resources Yearly audits

Preferred Qualifications:

Bachelor’s degree is preferred, or equivalent professional experience

10+ years upscale food service experience, including 10 years at the management level and five to seven years’ experience of multi-unit management

Experience in personnel management including hiring, supervision, evaluation and succession planning

Ability to multi-task as well as stay on task and concentrate with constant interruptions

Must be able to make business decisions based on financial reports and similar facts

Must be knowledgeable on HACCP controls along with proper storage and use of food

Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint

ServSafe or Department of Health certification a plus

Must be able to read and interpret business records and statistical reports

Must be able to analyze and interpret policies established by administrators

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