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VP, Pricing

Dallas, TX, USA | Santander Consumer USA

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    General Management
  • Experience:
    5-7 years
    7-10 years
Job Description:
99 people have viewed this job

Job Family: Product Development & Management

Researches, develops and implements competitive pricing programs and/or banking products and services for various lines of business to appropriately price based on risk, deposit, or credit goals while maintaining profitability. Continuously monitors the market and competitor strategies to ensure pricing is in line to provide consumers and/or clients a fair price while maintaining market share and/or deposit levels. Plans, directs and facilitates all phases of the pricing strategy changes from inception through introduction into the marketplace. Ensures products meet regulatory and industry standards.

Job Function: Product Development

Researches, develops and implements competitive banking products and services for the consumer, small business and corporate markets to maximize profits. Translates technological advances and consumer needs into usable and marketable products. Plans, directs and facilitates all phases of the product life cycle, from inception through introduction into the marketplace. Ensures products meet regulatory and industry standards.

Summary of Responsibilities:

The Director, Pricing guides and shapes the definition of Santander pricing strategy, with cross-functional input. The incumbent develops and drives pricing strategy across the organization, and analyzes new opportunities to increase overall profit.

Essential Functions:

Works closely with business leadership, and internal and key external partners to define and deliver the product vision for the next generation Pricing engine.

Collaborates closely with the business, marketing/content, merchandising and customer service teams on new features, ensuring business and customer needs are met and exceeded; deliver new features on time and on budget.

Drives insights on customer behavior. Identify, measure, and improve key customer experience metrics.

Continually optimizes the product and feature roadmap and manage prioritization and trade-offs among customer experience, time-to-market, and operational support load.

Conducts some or all of the following: oversee user interface design, usability testing, requirements definition, research, metrics analysis, technical specifications, development, QA testing, and launch efforts.

Manages the prioritization and backlog of feature requests, conduct scoping estimates and be the primary point of contact for technical teams.

Other Functions:

Other duties as assigned.

Supervisory Responsibilities:

Manages subordinate managers and professional staff. Is responsible for the strategic guidance, development and evaluation of employees. Carries out supervisory responsibilities in accordance with Santander’s policies and applicable laws.


Education –

Bachelor’s Degree

or equivalent work experience

Experience –

5-9 years Pricing and/or pricing processes experience.

5-9 years Experience with user interaction, customer experience and backend capability development.

5-9 years Experience onboarding and managing third party agencies/technology platforms, ensuring work is complete on time and on budget.

Skills & Abilities –

Strong background in accounting, financial modeling and forecasting

Superior communication and analytical skills, including strong ability to identify and solve ambiguous problems.

Excellent customer experience intuition; demonstrated success in creating innovative and user-friendly software applications and customer-facing features.

Overall proficiency with MS Office (Outlook, Word, PowerPoint); Advanced MS Excel skills

Data-driven, experience in customer behavior analysis to drive product insights, including experience with web/mobile analytics platforms/tools.

Attention to detail, excellent organization, ability to prioritize work load and meet deadlines

Excellent written and verbal communication skills

Demonstrated ability to implement procedures and guidelines

Rigorous and focus on results


Patient, willing to learn new skills

Strong intellectual curiosity and affinity for numbers

Analytical and organized with relentless attention to detail


Influence – Information Sharing:

Proficient – Applying and Executing

Uses information and data effectively to support a position and present a rational case

Chanae Orientation – Flexibility:

Proficient – Applying and Executing

Adapts quickly to change and makes suggestions for increasing the effectiveness of change

Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands

Problem Solving – Resourcefulness:

Proficient – Applying and Executing

Builds and maintains one’s network of contacts and resources and knows who to involve in problem resolution

Customer Focus – Customer Understanding:

Proficient – Applying and Executing

Probes in-depth to understand the customer’s business needs

Explores and understands the customer’s alternatives and decision criteria

Risk Management – Continuous Process Improvement:

Proficient – Applying and Executing

Proactively works to streamline processes and identify and eliminate redundancies

Contributes to the implementation of new methods, policies, processes, procedures, or techniques

Independently performs monitoring and testing of processes

Risk Business Acumen – Industry Acumen:

Proficient – Applying and Executing

Stays current with industry and regulatory trends and emerging risk issues

Has good understanding of current market and competitive landscape that the organization operates within

Risk Business Acumen – Financial Command:

Proficient – Applying and Executing

Understands specific financial and accounting standards to identify and assess the impact and likelihood of operational risks

Working Conditions:

Frequently: Minimal physical effort such as sitting, standing, and walking.

Occasional moving and lifting of equipment and furniture is required to support onsite and offsite meeting setup and teardown.

Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer’s Rights:

This job description does not list all the duties of the job.You may be asked by your supervisors or managers to perform other duties.You will be evaluated in part based upon your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time.This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

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