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VP Product Design

San Francisco, CA, USA | Leading Internet / Online Media Company

  • Industry:
    Internet / Online Media
  • Position Type:
  • Functions:
  • Experience:
    7-10 years
Job Description:
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We are hiring a VP Product Design to lead a customer-centered design approach in developing innovative digital experiences that fit seamlessly into millions of Leading Internet / Online Media Company member’s lives.Further, we’re expanding our functionality and re-forming our brand under the Rakuten name, a blank canvas that we’re just starting to paint, with a new look, color palette, and national TV advertising campaign.Members love the Leading Internet / Online Media Company service (80+ NPS score!) – you can build on this to provide increasing value in unique ways, making members feel deeply rewarded.Leading Internet / Online Media Company has extensive member data and access to a tremendous volume of offer content in various forms which gives you the raw material to provide visually rich, relevant, engaging experiences.In this role, you will define and advocate a consistent, intuitive user experience across all our digital experiences – app, web and in-store. You will become the voice of design innovation at Leading Internet / Online Media Company, pushing boundaries of how creative solutions are executed to enhance customer experiences. Your deep understanding of the marketing and branding challenges of a consumer brand and an advertising marketplace will enable you to drive measurable success. You’ll combine this with your skills as a highly collaborative leader and spread your enthusiasm for beautifully designed digital experiences. 

The big picture: Your job will be to lead and develop a team to design innovative features and cohesive products using customer feedback, internal brainstorms, analytics and business objectives. You will be able to disrupt the status quo through original thinking and pioneering action. You will be responsible for delivering client experiences that are measurable and drive higher conversion and satisfaction across all of our products. You will have exceptional vision and technical knowledge, and you’ll ground your work in real-world data, research and analytics.

Your day-to-day:

• Establish the bar for product design excellence

• Ensure ownership of projects from start to finish

• Contribute innovative ideas and immersive experiences

• Ensure a high-quality product design output that meets business requirements and brand values

• Evolve an integrated, consistent UI throughout all our product experiences

• Help design a cohesive set of design principles and patterns that can be utilized everywhere that are uniquely ours

• Evaluate competitors and innovative products, product designs and technology approaches to generate ideas and validate those ideas through testing

• Recruit, hire, manage and mentor top digital UX designers, UI designers and user researchers

• Develop relationships with design firms and independent contractors to have a “bench” of resources to support flexing as needed against products

• Always demonstrate a clean, polished design aesthetic coupled with a passion for pixel perfection, consistency and usability

• Help drive the full creative process in partnership with the creative team and creative director, from discovery to deployment

• Lead cross-functional teams to produce beautifully designed solutions that deliver business results 


• Minimum 8-10 years' experience in a variety of interactive design formats & methodologies— including mobile/tablet apps, websites and immersive experiences —with a professional degree in human-computer interaction, graphic design, interaction design, computer science, or communications

• Demonstrated, proven leadership experience on stunning, interactive, user-centered products and solutions

• Expert level fluency in brand, visual and user experience/product design

• Fluency with technical aspects of design across mobile and desktop web, iOS and Android platforms

• Portfolio demonstrating sound product-thinking through navigation, user flows, interaction design and information architecture

• Portfolio demonstrating tasteful use of typography, color, imagery, grid systems, well-crafted animation/transitions

• Portfolio showcasing a proven track record in creating client-focused UX that solves complex design problems providing impact to clients and businesses

• Exceptional design sense and design strategy experience, with the ability to provide clear, critical design reviews to project teams

• Impressive ability to think technically and collaborate with developers and technologists to determine the benefits, possibilities and constraints of common coding languages, network resources, and user interfaces

• Actual coding experience, while not necessary, is a plus

• Ability to lead complex, multi-faceted projects while exhibiting financial responsibility and adhering to demanding project schedules

• Experience with high-level marketing and product strategy

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