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VP, Production Support Manager

Wilmington, DE, USA | J.P. Morgan

  • Industry:
    Financial Services
  • Position Type:
  • Functions:
    Operations / Production
  • Experience:
    7-10 years
Job Description:
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An Application Support professional’s dedication to innovation is essential to what keeps our company moving and thriving. Here, you’ll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You’ll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you’ll dig into root cause analysis, production changes, budgetary and staffing issues.You’ll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.’s global network of innovators.

This role requires a wide variety of strengths and capabilities, including:

BS/BA degree or equivalent experience

Proven expertise in application development and support environment with more than one technology and multiple design techniques

Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software

Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)

Understanding of risk controls and compliance to departmental and company wide standards

Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

A minimum of seven (7) years of experience in a development or Production/Support environment with first-hand experience in Incident Management and Change Management

Ability to perform root cause analysis and perform critical thinking around driving an issue to resolution

Experience working a in a multicultural department with globally disperse resources and responsibilities

Excellent communication skills, both verbal and written; includes the ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc.

Technical experience supporting Distributed/ Mainframe platforms

Experience maintaining SharePoint sites

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