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VP/AVP, Delivery Manager (Consumer Finance), Group Consumer Banking and Big Data Analytics Technolog

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    IT / Information Technology
  • Experience:
    12-15 years
Job Description:
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The role is responsible for end to end engagement, delivery and 2nd/3rd level support for the Cards and Unsecured platform. The role includes responsibility for delivery by leveraging domain expertise, technical expertise, assets and infrastructure, and to deliver to budget, timeline and quality outcomes including asset health maintenance and contributing to the stability of production systems.


Deliver change (through enhancements, BAU, initiatives) on time, within budget and aligned with appropriate change framework while maintaining quality and stability.

Consistently plan for accelerated pace of change of delivery.

Ensure that all financial metrics for the platform are correct and take an active part in maintaining a transparent and correct financial position for the platform.

Drive the formation of asset roadmaps, with a process to update and maintain all relevant assets to enable investment and project spend decisions.

Drive a commercial ethos within the teams by actively managing costs and seeking to introduce cost savings.

Put in place and lead initiatives for the platform that results in increased value to the business.

Ensure proper resource planning is in place and use resources optimally.

Ensure platform documentations and artefacts are current, relevant and correct.

Ensure technical solutions are in-line with overall platform roadmaps, thereby reducing technical debt and maintaining a platform that is fit for purpose.

Drive industrialization of the platform through appropriate tools and frameworks.

Enable delivery by introducing/using fit for purpose delivery frameworks to deliver quality and timely solutions cost effectively, utilizing a variety of tools and processes.

Provide and build a strong 3rd level support team and processes ensuring production stability of assets under management.

Put in place relevant metrics to measure output, quality and performance for the team(s).

Actively work with and manage a wide range of stakeholders in the business, technology and outside the bank, on new initiatives, planning, delivery issues, escalations, critical success factors and escalations for resolution.

Work with and manage product vendors, focusing on (including but not limited to) deliverables, commercial terms and alignment to strategies.

Work closely with business stakeholders across all levels to deliver on long term strategies and aligning technology to business goals.


Manage any direct reports, ensuring correct performance metrics are set and regular interventions are in place to achieve quality outcomes.

Lead, motivate, coach team members to obtain the best performance from them.

Actively drive a culture of learning in the team, with focus on technology and domain.

Create enhanced delivery capability in-line with technology and business goals, including across geographies when required.

Develop intelligent, high performant teams that are engaged and collaborative, promoting excellence, and drive down underperformance.

Make or facilitate the making of decisions in a timely manner.

Share, leverage and re-apply skills and knowledge towards delivery.


Proven track record (over 12 years) of delivering large and complicated projects and programs to agreed project parameters in the Cards and Unsecured Loans domain

Proven capability of leading teams across sites and geographies

Proven experience of working with business and technology stakeholders across all levels to achieve successful outcomes

Strong analytical and problem-solving skills, with attention to details

Excellent written and verbal communication skills

Ability to work across organizational boundaries, leverage networks and drive project to successful completion

High level of drive, integrity, persistence, edge, can-do attitude, pro-activeness and maturity

Ability to influence, negotiate, lead and work as a team player to deliver

Extensive project management experience. Ability to work in an AGILE environment is an added advantage 

Ability to successfully engage in multiple initiatives simultaneously is required

Having an in-depth understanding of how legacy and cloud-based systems interface with each other

Possess over 4 years of experience in production support (Service Delivery) and over 3 years of infrastructure exposure in mainframe and open systems are advantages

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