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VP/AVP, Team Lead, Distribution Journey, Consumer Banking Group

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
    Full-Time
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    1-3 years
Job Description:
53 people have viewed this job

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 


Responsibilities 


Establish and maintain working models with stakeholders on branch arrivals actions needed for both consumer and corporate branch going customers


Change to reduce individual/corporate branch arrival behaviours though journey changes/improvements using all available service points


Ensure measurable and meaningful benefits to employee(s) with implemented journey changes or on existing processes.


Smooth implementation through simple and clear communications to customer(s) and staff


Explore new opportunities to further intention of reduction arrivals


1.Understend drivers to success 


Understands drivers towards delivering desired outcomes, suggesting reasonable actions around hypothesis


Guides team on relevant experiments to test hypothesis


Explore/assess relevant partnerships/capabilities in achieving strategic intent


2. Solutions Delivery


Comfortable leading conversations with stakeholders on actions to delivery desired outcomes


Puts customers in the centre of design and actions with good comms even when on machine journey(s)


Ensure message to touchpoints is consistent and clear for both customer and staff


Understands branch controls and conform to audit/compliance requirements


Automate for better EJ and controls 


3. People Management


Motivated to constantly strive to improve individual performance’


Encourage fail early, fail fast


Develop staff for cross support functionality


4.Personal Development 


Consistently upgrade and develop new skills 


Lead/Participate in bank’s initiatives / related activities


Be creative, Be Digital


Requirements 


Minimum 2 years of related experience


Degree in related field


Good organisational skills 


Strong interpersonal skills


Good analytical/problem solving skill 


Good written and verbal communication skills


Excellent team player


Possess a sound knowledge of the Bank’s products & services.


Familiar with machines in branch


Familiar with social and digital marketing


Understanding design thinking is a plus


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