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VP/AVP, Team Lead, Distribution Journey, Consumer Banking Group

Singapore, Singapore | DBS Bank

  • Industry:
    Banking / Investment Banking
  • Position Type:
  • Functions:
    Financial Services Professional
    General Management
  • Experience:
    1-3 years
Job Description:
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As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. 


Establish and maintain working models with stakeholders on branch arrivals actions needed for both consumer and corporate branch going customers

Change to reduce individual/corporate branch arrival behaviours though journey changes/improvements using all available service points

Ensure measurable and meaningful benefits to employee(s) with implemented journey changes or on existing processes.

Smooth implementation through simple and clear communications to customer(s) and staff

Explore new opportunities to further intention of reduction arrivals

1.Understend drivers to success 

Understands drivers towards delivering desired outcomes, suggesting reasonable actions around hypothesis

Guides team on relevant experiments to test hypothesis

Explore/assess relevant partnerships/capabilities in achieving strategic intent

2. Solutions Delivery

Comfortable leading conversations with stakeholders on actions to delivery desired outcomes

Puts customers in the centre of design and actions with good comms even when on machine journey(s)

Ensure message to touchpoints is consistent and clear for both customer and staff

Understands branch controls and conform to audit/compliance requirements

Automate for better EJ and controls 

3. People Management

Motivated to constantly strive to improve individual performance’

Encourage fail early, fail fast

Develop staff for cross support functionality

4.Personal Development 

Consistently upgrade and develop new skills 

Lead/Participate in bank’s initiatives / related activities

Be creative, Be Digital


Minimum 2 years of related experience

Degree in related field

Good organisational skills 

Strong interpersonal skills

Good analytical/problem solving skill 

Good written and verbal communication skills

Excellent team player

Possess a sound knowledge of the Bank’s products & services.

Familiar with machines in branch

Familiar with social and digital marketing

Understanding design thinking is a plus

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