Beverly Hills, CA, USA | Leading Real Estate Company
Job Description:53 people have viewed this job
The Branch Manager oversees the brokerage office operations and P & L including: recruits, develops and manages sales associates, and office staff; handles listing agreements and negotiations and contract issues; handles client concerns; assists sales associates through any part of the listing to sale process as needed; and conducts sales meetings. Responsible for office and sales associate licensing with the appropriate state authority.
Responsibilities include, but are not limited to, the following:
Manages the sales associate recruitment process for brokerage office. Establishes and manages recruiting goals for brokerage office. Identifies potential sales associates in the marketplace to recruit.
Manages the office support staff and ensures adequate coverage.
Manages sales associate retention. Identifies sales associates and office staff that are potential flight risks. Consults with leadership team to develop and implement a retention strategy to retain the top producers and performers.
Partners with Corporate resources such as marketing, human resources and finance to implement appropriate sales and office administrative training programs.
Handles sales contract issues & customer concerns and complaints. Elevates issues to leadership team when necessary.
Facilitates sales associate reviews & development/coaching process.
Identifies bottom quartile sales associates
Develops and development plans for bottom quartile sales associates: Buddy system, Mentor program, Sharing desks, and Termination
Ensures sales associates needs and concerns are being addressed and met. Creates a productive and harmonious working environment.
Establishes and monitors office level marketing programs. Complies with the SIR marketing guidelines.
Manages the office’s P&L to ensure profitability. Partners with the finance department to review P&L and identifies expense changes needed to ensure profit and retention goals are achieved: EBITDA target, Closed gross profit increase, and Year-end percentage retained
Effective Desk Occupancy
Year-end ins/outs net closed profit
Handles special projects and requests as required (providing sales trend data, planning social functions for sales associates, etc.)
Conducts sales meetings
Interacts with local real estate board and guide sales associate’s brokerage activity in accordance to local customs and established procedures.
Related brokerage management experience is ideal.
Must have strong coaching and development competencies
Possess: a track record for leading others
Strong strategic marketing skills
Strong RE sales experience
Able to help troubleshoot issues