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Workday AMS Senior Portfolio Manager

Virtual, USA | Alight Solutions

  • Industry:
    Information Technologies
  • Position Type:
    Full-Time
  • Functions:
    Project Management
  • Experience:
Job Description:
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The Application Management Services (AMS) Senior Portfolio Manager provides leadership and direction to a team of AMS Account Managers. This individual will also oversee delivery for the portfolio of clients aligned to the AMS Account Managers as well as manage a handful of accounts directly.The AMS Senior Portfolio Manager acts as a client escalation point providing senior leadership in overall delivery. The role includes both people management and client relationship management within its scope.  


 Key Responsibilities 


People Management:  




  • Provide leadership and direction to a team of AMS Account Managers with their portfolio of clients as well as overseeing delivery for a portfolio of clients. 




  • Manage, mentor and support the team of AMS Account Managers.Facilitate work and promote team collaboration in a virtual environment.   




  • Ensure adherence of team members to Alight AMS policies and standards, including time keeping, workflow standards, staffing, documentation and addressing issues in a timely and professional manner.   




  • Grow and develop leadership and consultative skills throughout the team and with direct reports.  Support team member development by providing the appropriate combination of direction, and support or education based on the goal or task.  




  • Manage talent via involvement in recruiting efforts, including interviews, career fairs, Alight’s promotions.Manage overall team performance, including completing performance reviews, calibrations, talent reviews, and direct and timely feedback.  

     




Client Management and Delivery 




  • Lead initiatives across the AMS practice to improve our delivery.Facilitate and provides oversight to collateral creation and maintenance from within the team. 




  • Partner with the AMS Resource Manager, Solutions & Area Leads in staffing client opportunities. 




  • Drive strategic client conversations to strengthen partnership and grow existing relationships. The AMS Senior Portfolio Manager will do this with support from AMS Regional Directors. 




  • Operate as a key escalation point, ensuring delivery excellence across a portfolio of clients; Serve as an intermediate escalation point for clients who their direct reports serve 




  • Partner with Regional Directors, Sales and Solutions on relationship growth and consulting opportunities. 




  • Liaise between business, technical and sales stakeholders and contacts 




  • Foster a mindset of client consulting within the AMS team to drive growth in existing client relationships and expand opportunities. 




  • Partner with the AMS Resource Manager to ensure AMS Account Management capacity is effectively managed. 




  • Identify additional opportunities for enhanced delivery of services within and across portfolio of clients. 




  • Lead strategic initiatives to drive improvement to service delivery, internal governance, client satisfaction and revenue growth with the support from AMS Regional Directors. 




  • Collaborate with others in defining service delivery and evaluate internal process to ensure consistency, efficiency, and clarity across the business.  




  • Oversee successful delivery of services to committed Service Level Agreements (SLAs) working closely with other managers as needed.  Run reports and analyze service levels for overall customer delivery. 




  • Directly manage a set of clients. This is a player/coach role.  Able to speak to clients about Workday related to trends in the market and Alight best practices. 




  • Provides influence and draws conclusions.Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action using creative approaches to motivate others to meet Alight’s goals. 




Knowledge, Education, Certification, Skills & Technical Proficiencies 




  • Bachelor’s Degree or equivalent experience in technical, business, or financial discipline 




  • Workday Certification is a requirement of the role. Candidates that are not certified will be considered for the role but they will need to successfully pass Workday certification as well as on-going successful re-certification.   




  • Excellent organizational, analytical and planning skills 




  • Strong communication skills including the ability to synthesize information into clear, concise messages  




  • Recognizes and tackles difficult conversations proactively.Strong soft skills that facilitate resolution and win-win approach 




  • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner. 




  • Comfortable working with global organizations 




  • Driven to make customers happy and successful while maintaining team culture 




  • Desire to mentor, teach and lead teams or experience in leading a team 




  • Highly self-motivated and flexible in a change-driven environment 




  • Anticipate future needs and help determine the ideal solution for issues and processes 




  • A passion for collaboration and a willingness to think outside the box to develop processes and tools suited for the change involved in the enablement of cloud platforms 




  • Superior team organizer, with the ability to coordinate and motivate technical staff 




  • Exhibits problem-solving skills, including troubleshooting issues and escalates as appropriate   




Work Experience 




  • 7+ years of relevant work experience in a solutions delivery environment. 






  • Previous client and people management (leadership) experience is required.  






  • Previous consulting experience is required either as an internal consultant or with a consulting / software organization.  






  • Prior Workday experience is preferred  






  • Experience in the Customer Operations lifecycle from Customer acquisition through project management, deployment/provisioning and support 




Work Environment 


This is a regionally-based, virtual role Candidates should live in the region designated to the position.  


Travel Required 


 


If yes, indicate % of time: 


Up to 10%. (Typically for training) 


Physical Demands 


 


If yes, describe physical effort/demand requirements: 


While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard 


Regular, predictable attendance is required 


Ability to sit at a computer terminal for an extended period 


©2019 Alight Solutions 


We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.



DISCLAIMER:


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.


Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.


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