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Workday Senior Enablement Manager

Remote, United Kingdom | Alight Solutions

  • Industry:
    Information Technologies
  • Position Type:
  • Functions:
    Project Management
  • Experience:
    5-7 years
Job Description:
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The Senior Enablement Manager manages the successful delivery of post-implementation Tier 3 services on the aligned platform (Workday) to strategic and high growth potential clients. The Senior Enablement Manager acts as the primary delivery contact for clients, seeks opportunities for strategic partnership and growth, and partners with key internal stakeholders including operations, senior leaders, and others. 


Responsibilities


Client Relationships Management:



  • Provide senior leadership to a portfolio of clients (typically, 2-3 strategic or high-potential clients)

  • Proactively build partnership and bring the best of Alight to our clients through consultative engagement

  • Maintain client roadmaps in partnership with clients and internal Alight stakeholders

  • Manage and foster strong relationships with aligned clients

  • Act as the first escalation point for delivery concerns and new requests

  • Partner with Alight Executives, Solutions, and the Sales Team in growing existing client revenue and winning new client business

  • Ensure adherence to Alight workflow & documentation standards by consultants aligned to the relationship through governance processes and tools such as workflow, hours reports, invoices, audit reports, etc.

  • Partner with other Alight teams in the holistic delivery of Alight services (beyond) including Portal, Benefits, Operations, etc. as needed

  • Participate in and/or lead client governance meetings as required; produce required documentation & metrics including reporting out on Service Level Agreements (SLAs)

  • Participate in internal quarterly governance routines

  • Create and maintain customer Scorecards as per platform standard practices

  • Assist in developing new tools and processes


Delivery Management:



  • Manage the client change request process and coordination with Release Manager and/or other internal stakeholders

  • Manage delivery within the capacity allocated within the contracts; adhere to Alight Release Management best practices & policies; perform monthly variance analysis

  • Manage client delivery through coordination with aligned functional and technical SMEs, assessment and confirmation of work alignment to scope and engagement with internal and client teams to maintain task momentum and delivery timelines

  • Coordinate and lead internal and / or client facing meetings needed to prioritize work, deliver tasks, track / report status, address project risks and other actions as needed

  • Manage client expectations and resolve gaps through coordination with client stakeholders, Alight’s delivery teams, and leadership

  • Allocate the appropriate resources to tasks by working with the resource manager, domain lead, team lead or knowledge area lead


Required Proficiencies



  • Bachelor’s Degree or equivalent experience in technical, business, or financial discipline

  • Application certification as required or preferred according to the platform being supported; in cases where certification is required for the role, candidates that are not certified will be considered for the role but they will need to successfully pass any required certification(s) as well as on-going successful re-certification per platform requirements

  • Develops new insights into situations, to develop ideas and solutions from same and effectively communicates and persuade colleagues to apply

  • Understands and can apply business solutions/innovation to emerging solutions, problems and other technology trends relevant to the supported platform

  • Ability to effectively and clearly interface, build trust and credibility with colleagues, platform vendors and clients

  • Recognizes and tackles difficult conversations proactively; strong soft skills that facilitate resolution and win-win approach

  • Strong communication skills, both written and verbal, including the ability to synthesize information into clear, concise messages

  • Proven consultative skills to guide client and internal discussions to agreement of solutions in a timely manner

  • Experience implementing complex, practical business solutions under multiple deadlines; adept at managing multiple clients and multiple projects simultaneously

  • Able to prioritize and organize increasingly complex work to ensure overall timeliness and quality standards

  • Ability to work in a fast-paced environment and to adapt to frequent change

  • Proven experience working creatively and analytically in a dynamic environment

  • Demonstrates advanced experience with Excel and PowerPoint

  • Exhibits problem-solving skills, including troubleshooting issues and escalating as appropriate

  • Excellent communication skills, both verbal and written, including clear articulation of complex messages and requirements

  • Demonstrates commitment and achievement to delivery excellence and client satisfaction

  • Proven experience demonstrating initiative and curiosity to build skills in other areas by leveraging available trainings and platform documentation


Experience Required


·        10+ years of account management / service delivery experience in technical solutions delivery (SaaS) (i.e. – service delivery of technology solutions to internal or external clients) 


·        5+ years of experience working in Human Resources or Human Resources Information System (HRIS) consulting or similar project experience; experience with the Software Development Life Cycle (SDLC) and/or Agile methodologies (preferred)


·        Experience managing and delivering Enterprise Resource Planning (ERP) solutions 


·        Prior experience or certification on the supported platform (preferred)


We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.


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