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How Your Customers Can Be the Key to a Better Company Valuation

May 7, 2020

How Your Customers Can Be the Key to a Better Company Valuation

Firms today have the power to predict customer behavior with more accuracy than ever before. But, traditional corporate valuation techniques don’t take this into account. Professor Fader and colleagues have come up with the Customer-based corporate valuation (CBCV) to improve the process. The CBCV method incorporates predicted customer behavior along with historical financial data to more accurately determine a firm’s valuation.

After this session, you will walk away with insights on:

  • - Developing and applying a customer-focused valuation strategy for your organization
  • - Connecting marketing actions with financial outcomes in a meaningful way
  • - Case studies on how several publicly traded companies apply the CBCV method

This award-winning methodology is crucial for executives and investors to understand because of its potential to move markets and its ability to meaningfully connect marketing actions with financial outcomes.

Bonus: All webinar attendees will receive a free ebook copy of The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Valuethe latest book by Wharton professor Peter Fader and his coauthor, Wharton Interactive’s Executive Director Sarah Toms. 

About Presenter:

Peter Fader is the Frances and Pei-Yuan Chia Professor of Marketing at The Wharton School of the University of Pennsylvania. His expertise centers around the analysis of behavioral data to understand and forecast customer shopping and purchasing activities, with a special focus on topics such as customer relationship management, lifetime value of the customer, and sales forecasting for new products.

Prof. Fader is the author of Customer Centricity: Focus on the Right Customers for Strategic Advantage and co-author with Sarah E. Toms of the book The Customer Centricity Playbook. He has been quoted or featured in The New York TimesThe Wall Street JournalThe EconomistThe Washington Post, and on NPR, among other media. In 2017, Prof. Fader was named by Advertising Age as one of its inaugural “25 Marketing Technology Trailblazers.”

He recently co-founded the startup Theta Equity Partners, which hopes to popularize and commercialize the customer-based corporate valuation method.

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