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Ux ResearcherSan Francisco, CA
At Optimizely, UX Research is a part of the team from the beginning. We work closely with product managers, designers, and engineers to answer hard questions about who our users are, how we can delight them, and what features will help us achieve our company’s vision. We’re growing our team with researchers who are curious, passionate, and not afraid to ask contentious questions.
About the Job:
We want researchers who will challenge our underlying assumptions about our users, our product, and our company and then collect actionable insights that drive us toward better products.
Your work will range from early-stage formative research to post-release evaluations. We’re looking for someone who can conduct ethnographic research one day, and usability studies the next. You should be able to balance the tradeoffs between applying different methods and deliver high-quality results quickly. You will continually learn from users, think holistically, and share your insights broadly across the company.
Build cross-functional relationships and work closely with product, design, engineering, customer success, sales, and marketing
Conduct research across the entire product development process that varies in approach, scale, scope, timeframe and methodology (including, but not limited to, ethnographic studies, interviews, usability tests, surveys, and A/B tests)
Follow through on insights by ensuring they result in product design improvements, changed product priorities, and/or roadmap enhancements
Execute research from start to finish including identifying key questions, articulating goals to stakeholders, recruiting, moderating, analyzing, and presenting insights
Proactively identify new research efforts while managing existing research requests
Evangelize user insights to diverse audiences through written reports and oral presentations
5+ years of experience conducting user experience research
Excellent command of both qualitative methods (e.g. interviewing, lab and remote usability testing, ethnographic research) and quantitative methods (e.g. statistical analysis, log analysis, A/B testing)
Strong understanding of strengths and shortcomings of different research methods including when and how to apply them during each product phase
In-depth understanding of user-centered design principles, UX best practices, and heuristics; experience integrating user research into design
Ability to think holistically; plan research that spans various roles, platforms, and cultures
Strong sense of independence, ownership, and initiative; ability to determine what to work on, how to accomplish it, and when to deliver
Team-oriented, collaborative, and articulate
- See more at: http://careers.interwest.com/jobdetail.php?jobid=203058#sthash.YYO9S4Oz.dpuf
- Functions: Marketing
- Industry: Technology
- Experience: min. 5 years